Support Log in

Sabrina O.Dyer wrote on 1/31/2014, 5:10 AM

Do you need another registration to get into this? When I attempt log in it rejects my Sony Creative Software log-in and asks me to re-set my password.

Comments

vkmast wrote on 1/31/2014, 6:53 AM

Yes, you need to create a separate account for email support (as you saw your forum login doesn't work).
And try the new Live Chat: "Chat with customer service for your general support, sales, and registration questions."

musicvid10 wrote on 1/31/2014, 1:04 PM

When you create your support login profile, you "can" use the same user and password as your forum login. The two profiles don't talk to each other.

Sabrina O.Dyer wrote on 2/1/2014, 6:16 AM

Thank you

Sabrina O.Dyer wrote on 2/1/2014, 6:16 AM

thank you