System crashes

dustmeier24 wrote on 4/18/2016, 11:10 AM

Any advice on the system crashing when trying to add media. I can add up to 20 minutes of video, then it crashes. I will add some after if it lets me, but you cannot view the video, but you can hear sound. Any advice? I have plenty of memory available and ran the update yesterday. I deleted the program and reinstalled, but it still does it. I've cleared the cache also.
Thanks,

Comments

Eagle Six wrote on 4/18/2016, 1:50 PM

Hi dustmeier,

What specs are your videos, codec, wrapper, Mediainfo (text mode) would be helpful. Also some information about your system, including Movie Studio version, project properties, etc.

Best Regards....George

dustmeier24 wrote on 4/18/2016, 7:46 PM

I have Movie Studio Platinum 13. The video type is .mov files. I had made around a dozen movies prior to this error happening. Below is what the error says.

Problem Description
Application Name: Movie Studio Platinum
Application Version: Version 13.0 (Build 955) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\WINDOWS\SYSTEM32\ntdll.dll
Fault Address: 0x0000000076EF99BF
Fault Offset: 0x00000000000499BF

vkmast wrote on 4/19/2016, 4:48 AM

You might want to read
MOV files preview problem
and especially this thread
.MOV files “break” Sony Movie Studio 12

As George says, get MediaInfo.
"Watch to opt out of additional software at install." Post text view here.
(Description: MediaInfo is a convenient unified display of the most relevant technical and tag data for video and audio files.)

For more general troubleshooting that may or may not help in your case
Troubleshooting Crashing
Start from the top. Note the GPU off advice.

GPU Acceleration explained
Read also the part about Windows 10, if you have that.

AVI, mp4, or MOV file is missing the video and/or audio stream