Trouble reinstalling Movie Studio 13 HD Platnium

Whovian91011 wrote on 1/16/2017, 10:47 AM

I've had an issue reinstalling Movie Studio 13. First, I uninstalled then reinstalled by downloading the free trial to simply insert my serial number to register it when it prompts me to. The second time I downloaded it through with this link: http://download.sonymediasoftware.com/current/. However, when I installed it with this link, it prompts me with another 'Trial expired' window. Both times I've tried to insert my serial number from my account. When I do, it prompts me with a window saying the program will close and complete the upgrading process, but when I click 'OK', the original window pops up, asking for my serial number again, or to buy it.

When I go to my account to see if I can directly download it, there are the "Free Update" links with download buttons below, but when I click on it, it redirects me to the store page where I could buy Movie Studio Platinum 13 HD. I cannot find any other link.

Why is my serial number not working? Am I not downloading the right link? I have had this program set up on my computer for a long time, and had no issues. I simply wanted to uninstall and reinstall to get a clean updated version of Movie Studio, not it won't get passed the registration point. Can anyone point me in the right direction?

Thank You

Comments

Cornico wrote on 1/16/2017, 11:47 AM

What is the buildnr. of the version you try to register?
Is it a higher number than 955 than could try build 955 from this downloadpage.

vkmast wrote on 1/16/2017, 12:06 PM

https://www.vegascreativesoftware.info/us/forum/serial-failure-on-installation--103585/#ca638592 again?

Read the thread linked to in the above comment.

Whovian91011 wrote on 1/16/2017, 12:19 PM

https://www.vegascreativesoftware.info/us/forum/serial-failure-on-installation--103585/#ca638592 again?

Read the thread linked to in the above comment.

It worked! I was able to get past the popup screen. Thank you for your help. 🙂