Unable to download upgrade

Geoff-Haden wrote on 10/8/2020, 3:17 AM

On 1st January 2018 I purchased an upgrade to Version 14 of my Vegas Movie Studio 11 Platinum

When I tried to install it would not install and said something about my Windows operating system not being compatible (I think that it was Windows 10 but at the time it might have been Windows 8). I tried contacting you about this and about the fact that I should have also had an upgrade to the Beta version of Version 15. I got no reply and as I only use the program occasionally I gave up.

Now I have a new PC with Windows 365 and have installed Version 11 on that. When I tried to download the Version 14 upgrade it said that the page could not be found.

Can you please tell me how I can download the upgrade that I have paid for

I look forward to hearing from you

Geoff Haden

Comments

EricLNZ wrote on 10/8/2020, 3:21 AM

Log into your Magix Account https://www.magix.com/us/support/my-service-center/

Go to My Products and you should find your available downloads there.

vkmast wrote on 10/8/2020, 3:32 AM

See also the mention about "missing products" in section 3 here https://www.vegascreativesoftware.info/us/forum/faq-where-can-i-download-vegas-pro-and-other-vegas-software--104782/

If that does not work, try the option in section 4. Or scroll down section 6 to find VEGAS Movie Studio 14 Platinum download options.

(Btw, this is a peer user forum and we're not MAGIX or VEGAS.)

Geoff-Haden wrote on 10/8/2020, 3:53 PM

Thanks for you advice. I found it in My Account. I appreciate that you are a peer user forum - my point which I didn't make clear is that I tried contacting Magix/Vegas/Sony in 2018 and didn't get a response (just as I've not got a reponse from them now!) - why is it that big companies treat their customers like a piece of diog dirt on their shoe?