When I open Platinum 17 I am told there is an update. I downloaded the update and received two options. (1) Update immediately. This option crashed saying the program must be closed first. It did not start where it left off. I had to reload the entire update a second time. This time I selected the option (2) to close the program first. Yep, it closed the program but it did not load the update. The next time I opened Platinum 17 I was once again told there was an update available. Oh yes, there was also a quick error that flashed saying the program could not be found.