Upgrade Challenges

John-Richardson wrote on 10/6/2025, 9:47 AM

I got this offer in my email, and went to upgrade, but when I got to the checkout, it had the price at $199.00. I opened a ticket on 9/12, followed up on 9/18, 9/19, 9/23, 9/26, and 9/29, but have gotten no response.

Messaging them on their Facebook page several times also has gotten no response.

Does anyone have a suggestion on how to reach them on this? Is there a phone support number?

Comments

vkmast wrote on 10/6/2025, 10:01 AM

@John-Richardson

https://www.vegascreativesoftware.info/us/support/form/

(not sure if infoservice@magix.net is currently still available. Or Online Live Chat.)

John-Richardson wrote on 10/6/2025, 5:24 PM

@vkmast, thanks - I've done that twice - no response.