Upgrade required

UKharrie wrote on 8/15/2013, 9:24 AM
It's not possible to Ask Customer Service without filling in vast amounts of stuff which I don't know and which aren't relevant to the question . . .for example the Computer ID and OS - I want to upgrade (to v13 naturally when available), and have an unused version 12 MS platinum suite..

Just how does one get in touch when the Customer Service is fronted by a computer?

Comments

Steve Grisetti wrote on 8/15/2013, 10:06 AM
Have you tried calling them?
http://www.sonycreativesoftware.com/support/technicalsupport.asp

Although, if I understand your question, I certainly wouldn't know of any reason you couldn't upgrade to version 13 (when available) if you own version 12.
UKharrie wrote on 8/15/2013, 12:48 PM
Thanks for that, I should have made it clearer I was after an upgrade "deal" since v12 is unused.
I wouldn't expect there to be any technical problem buying v13 (or an upgrade when available), by handing over the full price.
If Customer Service was more-easily available, I could have asked them privately.

But as they have my details, so maybe I should look there too...
vkmast wrote on 8/15/2013, 1:15 PM
The OP might find something to help him from here
http://www.sonycreativesoftware.com/forums/ShowMessage.asp?ForumID=12&MessageID=861190
edit:
It's the thread Upgrading from 10 to 12. Date 6/5/2013.
Ivan Lietaert wrote on 8/16/2013, 1:17 AM
Install vs 12 and register it with Sony. Then you'll be able to buy the next version at an 'upgrade price'.
vkmast wrote on 8/16/2013, 3:20 AM
https://www.sonycreativesoftware.com/reg/faq
"2. Why should I register my product?"
The Common Registration Questions page link is on this page
https://www.sonycreativesoftware.com/register
(My Account > Register Software)

richard-amirault wrote on 8/16/2013, 8:04 AM
Install vs 12 and register it with Sony. Then you'll be able to buy the next version at an 'upgrade price'.

In other words, if I understand your situation correctly, you have the software but you have never installed ANY version. The special upgrade price works for older versions, not just the latest.

You'll need to register your software because if you don't you can give it to someone else after you get your deal .. and they can use it to upgrade as well. So Sony will not give you the upgrade price unless you register.