V17 build 204

hamilton-white wrote on 3/11/2021, 6:55 AM

Just bought this and installed yester to replace v15. Won't import .ts broadcast recordings (UK). It just hangs. There is no issue with doing this in v15. It's the same with HD (avc) files or mpeg2. Some .mp4 files will open. Very disappointing.

Comments

Teagan wrote on 3/11/2021, 8:04 AM

Can you try holding CTRL + SHIFT and then double click on V17 to open it to reset the settings to default?

Also, I'd try deleting any of the tiny temporary files that V15 created when the files were in use.

vkmast wrote on 3/11/2021, 8:10 AM

The AC-3 support issue?

Teagan wrote on 3/11/2021, 8:26 AM

The AC-3 support issue?


Is there any update on this problem? I managed to get around it but that requires having the files from a previous installation from where it was allowed to activate, back then.

hamilton-white wrote on 3/11/2021, 9:03 AM

There are so many files it doesn't like, I'm struggling to work out what it does like. When I open 'add media', thumbnails for all the files it won't open appear in the window but none will actually open. Just 'unknown error'. So, it recognises the files but can't do any more than that.

Teagan wrote on 3/11/2021, 9:10 AM

There are so many files it doesn't like, I'm struggling to work out what it does like. When I open 'add media', thumbnails for all the files it won't open appear in the window but none will actually open. Just 'unknown error'. So, it recognises the files but can't do any more than that.

If the audio in the ts files is Dolby digital there's a current problem with that codec not being able to be activated right now due to licensing. That is most likely the cause. Can you transcode the file to another format like avc/aac or mpeg2/uncompressed wave and then import to vegas?

j-v wrote on 3/11/2021, 9:14 AM

What is happening if you rename the .ts into MPG or MP4?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

hamilton-white wrote on 3/11/2021, 9:22 AM

It still wouldn't open it. I'm surprised it shows the thumbnails but I suppose that's Windows and not Vegas, But it seems to suggest the files are ok.

VEGASDerek wrote on 3/11/2021, 2:06 PM

It would be helpful to provide a MediaInfo readout of the file in question. Files with a .ts extension can wrap a few different formats. To better understand what path in the decision tree if failing, knowing the exact format info would be required.

hamilton-white wrote on 3/11/2021, 2:18 PM

General
ID                                       : 2050 (0x802)
Complete name                            : D:\__RecIn\Doctors-0309.ts
Format                                   : MPEG-TS
File size                                : 1.11 GiB
Duration                                 : 38mn 1s
Overall bit rate mode                    : Variable
Overall bit rate                         : 4 176 Kbps

Video
ID                                       : 5400 (0x1518)
Menu ID                                  : 6961 (0x1B31)
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.0
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 4 frames
Format settings, GOP                     : M=8, N=24
Codec ID                                 : 27
Duration                                 : 38mn 0s
Bit rate                                 : 3 323 Kbps
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 25.000 fps
Standard                                 : Component
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : MBAFF
Bits/(Pixel*Frame)                       : 0.064
Stream size                              : 904 MiB (80%)
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio #1
ID                                       : 5401 (0x1519)
Menu ID                                  : 6961 (0x1B31)
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Mode extension                           : CM (complete main)
Format settings, Endianness              : Big
Codec ID                                 : 6
Duration                                 : 38mn 1s
Bit rate mode                            : Constant
Bit rate                                 : 384 Kbps
Channel(s)                               : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Compression mode                         : Lossy
Delay relative to video                  : -1s 50ms
Stream size                              : 104 MiB (9%)
Language                                 : English

Audio #2
ID                                       : 5402 (0x151A)
Menu ID                                  : 6961 (0x1B31)
Format                                   : MPEG Audio
Format version                           : Version 1
Format profile                           : Layer 2
Codec ID                                 : 3
Duration                                 : 38mn 1s
Bit rate mode                            : Constant
Bit rate                                 : 256 Kbps
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 KHz
Compression mode                         : Lossy
Delay relative to video                  : -1s 4ms
Stream size                              : 69.6 MiB (6%)
Language                                 : nar

Text
ID                                       : 5403 (0x151B)-888
Menu ID                                  : 6961 (0x1B31)
Format                                   : Teletext
Language                                 : English

Menu
ID                                       : 257 (0x101)
Menu ID                                  : 6961 (0x1B31)
Duration                                 : 38mn 1s
List                                     : 5400 (0x1518) (AVC) / 5402 (0x151A) (MPEG Audio, nar) / 5403 (0x151B) () / 5401 (0x1519) (AC-3, English)
Language                                 :  / nar /  / English

 

hamilton-white wrote on 3/11/2021, 2:40 PM

and this -

General
ID                                       : 16572 (0x40BC)
Complete name                            : D:\__RecIn\MasterChef-0311.ts
Format                                   : MPEG-TS
File size                                : 139 MiB
Duration                                 : 5mn 5s
Overall bit rate mode                    : Variable
Overall bit rate                         : 3 824 Kbps

Video
ID                                       : 6601 (0x19C9)
Menu ID                                  : 17596 (0x44BC)
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.0
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 4 frames
Codec ID                                 : 27
Duration                                 : 5mn 4s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 25.000 fps
Standard                                 : Component
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : MBAFF
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio #1
ID                                       : 6602 (0x19CA)
Menu ID                                  : 17596 (0x44BC)
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Muxing mode                              : LATM
Codec ID                                 : 17
Duration                                 : 5mn 5s
Bit rate mode                            : Variable
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 48.0 KHz
Compression mode                         : Lossy
Delay relative to video                  : -793ms
Language                                 : English

Audio #2
ID                                       : 6606 (0x19CE)
Menu ID                                  : 17596 (0x44BC)
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : HE-AAC / LC
Muxing mode                              : LATM
Codec ID                                 : 17
Duration                                 : 5mn 4s
Bit rate mode                            : Variable
Channel(s)                               : 1 channel
Channel positions                        : Front: C
Sampling rate                            : 48.0 KHz / 24.0 KHz
Compression mode                         : Lossy
Delay relative to video                  : -623ms
Language                                 : English
Language, more info                      : Visual impaired commentary

Text
ID                                       : 6605 (0x19CD)
Menu ID                                  : 17596 (0x44BC)
Format                                   : DVB Subtitle
Codec ID                                 : 6
Duration                                 : 5mn 1s
Delay relative to video                  : 3s 650ms
Language                                 : English

Menu
ID                                       : 6600 (0x19C8)
Menu ID                                  : 17596 (0x44BC)
Duration                                 : 5mn 5s
List                                     : 6601 (0x19C9) (AVC) / 6602 (0x19CA) (AAC, English) / 6606 (0x19CE) (AAC, English) / 6605 (0x19CD) (DVB Subtitle, English) / 7302 (0x1C86) () / 7319 (0x1C97) () / 7108 (0x1BC4) () / 7110 (0x1BC6) ()
Language                                 :  / English / English / English

 

hamilton-white wrote on 3/23/2021, 3:39 PM

Ticket#2021031117002302] RE:  [Ticket#2021031117002302] Vegas movie studio

11th March - never a response other than an acknowledgement.