Vega Pro 16 bad render quality

Fritz-Hugo wrote on 12/2/2022, 8:33 AM

Automated translated with google - (wer Deutsch spricht, gerne auf Deutsch antworten).
Hello community, I wanted to switch from Camtasia to Vega pro 16 because I thought I could use the arrow keys to spool in Vega Pro (which unfortunately doesn't work now because it's always lame and the 20x spool function is ridiculous, what is 20x please, why can't you set it to jump for 5 or 10 seconds per arrow key ^^ Completely unsuitable for viewing). My problem now is that the output material produced is firstly larger and secondly much worse than the input material and I don't know what else to change in the settings. (Don't understand either that you can't set a free frame rate in the program or why the program can't automatically adopt the settings from the input material - frame rate, bit rate, ... all the information is already in the input material)

 

I tested several things and I had the best result here: Allow source to resize frame - on profile default, 29.970 (NTSC) Allow source to adjust framerate – on Fields - None (Progressive Scan) (Constant Bitrate is greyed out) I tested variable bitrate with a.) Both, max. and average like the OBS recording b.) max like OBS and average 1,000 less bitrate. – With this I get files of about the same size as the OBS recordings. Encoding: Mainconcept HEVC (should be H.256) with “Better quality” – rendering time is actually too fast (video material 5 hours, rendering time 1.5 hours). (With Best Quality, 5 hours of movie would take 18 hours to render) There must still be something in between much too fast and a disproportionately long wait.
 

However, I have a worse picture with both of them than the OBS recording - it's slightly spongy and out of focus, like with a soft focus or something. (I also have QSV and VCE, both an absolute disaster) If I render the same video with Camtasia, the video is ok and the rendering time of about 3 hours for a 5 hour video would also be perfectly fine. So what am I doing wrong with Vega pro 16? It's not a free program and the money has already been spent, but then I would like to have a useful result. I am generally highly dissatisfied with Vega Pro. Also that the render favorites are constantly deactivated, as soon as I adjust something the star disappears, what's the point of something like that? (The setting options for Camtasia are manageable, but that's how it works: Encoding method Bitrate 4500 (like input material, nothing min-max rate like Vegas, frame rate 30 keyframes 5 (I'm missing the setting with Vega Pro - why???? ) H.264 profile high and 5.264 level auto. That's it, there are no more settings but the result is better than with Vega Pro 16

Comments

j-v wrote on 12/2/2022, 8:52 AM

Start here and do what is asked to help you: https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

met vriendelijke groet
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Fritz-Hugo wrote on 12/2/2022, 8:16 PM

Start here and do what is asked to help you: https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

I have nothing see whats special helps me. What of this site you mean helps me?
(i can only render good at CPU becouse have only a low IGP - LUL its a Vega 8) , the most option whats show there i didnt have - why i dont find a good software 256 - qsv and vce dont work good but there are only this three option). i have written whats my option in the first post. Or what have i overlock?


In OBS there are definedly stand 4500 as bitrate, why ther video have 3 675 rate i dont now.
How ever the original are fine enoughth for me (maybe anything from mkv remuxing or what ever) :

General
Complete name                            : C:\Users\-\Desktop\Video Schnitt\OBS Aufnahmen\Factorio SE-K2-248k #001 - Spielstart mit Mod und Karteneinstellungen 14-10-2022 22-19-14.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/avc1/mp41)
File size                                : 7.86 GiB
Duration                                 : 5 h 6 min
Overall bit rate                         : 3 675 kb/s
Writing application                      : Lavf59.16.100Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L3.1
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Format settings, GOP                     : M=4, N=60
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 5 h 6 min
Source duration                          : 5 h 6 min
Bit rate                                 : 3 500 kb/s
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 30.000 FPS
Minimum frame rate                       : 29.412 FPS
Maximum frame rate                       : 30.303 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.127
Stream size                              : 7.49 GiB (95%)
Source stream size                       : 7.49 GiB (95%)
Writing library                          : x264 core 164 r3095 baee400
Encoding settings                        : cabac=1 / ref=1 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=2 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=22 / lookahead_threads=5 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=1 / keyint=60 / keyint_min=6 / scenecut=0 / intra_refresh=0 / rc_lookahead=10 / rc=cbr / mbtree=1 / bitrate=3500 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=3500 / vbv_bufsize=3500 / nal_hrd=none / filler=1 / ip_ratio=1.40 / aq=1:1.00
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
mdhd_Duration                            : 18383634
Codec configuration box                  : avcC


One of many tests (the extrem bad things i have not here)
first rendering with vegas pro:
 

General
Complete name                            : C:\Users\-\Desktop\Video Schnitt\Test 1 Factorio SE-K2-248k #001 - Spielstart mit Mod und Karteneinstellungen 14-10-2022 22-19-14.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (isom/mp42)
File size                                : 10.0 GiB
Duration                                 : 5 h 6 min
Overall bit rate mode                    : Variable
Overall bit rate                         : 4 693 kb/s
Encoded date                             : UTC 2022-11-28 18:03:14
Tagged date                              : UTC 2022-11-28 18:03:14Video
ID                                       : 2
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main 10@L3.1@Main
Codec ID                                 : hvc1
Codec ID/Info                            : High Efficiency Video Coding
Duration                                 : 5 h 6 min
Bit rate                                 : 4 499 kb/s
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 30.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Bits/(Pixel*Frame)                       : 0.163
Stream size                              : 9.63 GiB (96%)
Language                                 : English
Encoded date                             : UTC 2022-11-28 18:03:15
Tagged date                              : UTC 2022-11-28 18:03:15
Codec configuration box                  : hvcC

second rendering with vegas pro:
 

General
Complete name                            : C:\Users\-\Desktop\Video Schnitt\Test 2 Factorio SE-K2-248k #001 - Spielstart mit Mod und Karteneinstellungen 14-10-2022 22-19-14.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (isom/mp42)
File size                                : 7.84 GiB
Duration                                 : 5 h 6 min
Overall bit rate mode                    : Variable
Overall bit rate                         : 3 661 kb/s
Encoded date                             : UTC 2022-11-29 13:48:20
Tagged date                              : UTC 2022-11-29 13:48:20Video
ID                                       : 2
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main 10@L3.1@Main
Codec ID                                 : hvc1
Codec ID/Info                            : High Efficiency Video Coding
Duration                                 : 5 h 6 min
Bit rate                                 : 3 499 kb/s
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 30.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Bits/(Pixel*Frame)                       : 0.127
Stream size                              : 7.49 GiB (96%)
Language                                 : English
Encoded date                             : UTC 2022-11-29 13:48:20
Tagged date                              : UTC 2022-11-29 13:48:20
Codec configuration box                  : hvcC

This are a very stron goomed in scene, left are original and right whats make vegas pro but this dont make camtasia after render. So why vegas pro do it? I dont know what i shoul try more - i have testet so much things in the last over 7 days and it needs every time many houres.
https://ibb.co/xmDV0Xj

What i dont understand from "balanced" to "beter quality" are one some minits rendertime different - its both much to fast! (1:15 or 1:30 or something like this for 5 h. video - this cant be good work). But from "beter quality" to "best quality" there are over 15 houres thats a day and three times longer as the video. So why there are nothing between? I think this is the point. So i thing a good rendering need minimum half time to same time at the video are long but for this i didnt find any option.

Dexcon wrote on 12/2/2022, 8:31 PM

The requested information is not primarily aimed at providing you with specific help about the problem, it is so members of the forum have a good understanding of your computer, media, Vegas Pro settings, etc and therefore are in a better position to provide meaningful suggestions to help you resolve the problem.

Given that Vegas Pro 16 was released over 4 years ago and went off the market when Vegas Pro 17 was released over 3 years ago, have you always experienced the rendering problem over the last 3-4 years with Vegas Pro 16, or has the problem just arisen?

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

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Monitor is 2560 x 1600 @ 60 Hz

Fritz-Hugo wrote on 12/2/2022, 9:40 PM

I have buyed it for some month (but i have had a longer streaming pause and now i have began again and want changes from camtasia like other things) so maybe magix dont sell it any more directly but there are seller for it like humble and other. But its not the point the camtasia version are 5 years old and its work. My Office 2016 i have buyed for an half year. So nobody needs any new version for like one or two new feature - the basics should work ever or not? And for all time what i have tested for the days with server error for registry for the forum, dont can call the phonenumber, for no answer in facebook for no german support from a company what have a german sites and german outposts in the country and a german forum brothersite but only for the video pro product, the program comes in german.
- The 25€ are to many for the product if it dont work like it should. The service are not good from magix. I have ask in the official german magix forum, they have closed it directly and say go here - so what a company are this - this is not polit? If i thing for years they want over 300 € FOR THIS!?

But anyway. I have payed it (for me its many money 25€) and i hope i can any usage for this so the half money what i have in a month are not wasted. So please come to the technical thing bag. The reson for an older version have nothing to do with the general problem. All other are not expedient.

fr0sty wrote on 12/3/2022, 12:43 AM

VEGAS offers multiple ways that you can render. Try Voukoder... it is a free plugin for VEGAS that lets you use ffmpeg to render x264, HEVC, etc... it is highly customizable, and sometimes can produce better results.

fr0sty wrote on 12/3/2022, 12:50 AM

Also, try using J, K, and L to scrub preview your video faster than with the arrow keys. J scrubs backwards, K pauses, L forwards. If you press J or L more than once, it speeds up how fast it is scrubbing.

Last changed by fr0sty on 12/3/2022, 12:51 AM, changed a total of 2 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Fritz-Hugo wrote on 12/3/2022, 8:42 AM

Many thanks gr0sty, thats an good answer, with this people can handle problems. I will try the plugin today and give response if this was the solution.

Fritz-Hugo wrote on 12/3/2022, 10:32 AM

So here my feedback. Have many thanks fr0sty.

And dear Magix, WHY!!!!! over 30 houres i have wasted time becouse you bring not an workable encoder with vegas Pro? Why there must be first a free tool. WHY you dont say anything at the instalation that people should install Voukoder and why your software cost hundred of euro and people what invest hundrets of houres to work without a single euro makes the work for you? Absolut incredible.

THE FIRST TRY with Voukoder for a much beter result than original Vegas Pro - and the encoder are incredible fast but with good results. Only a little fine tuning and its all what i want.

The encoder are the heart from a cuting tool. you have nothing from all features, fromm all the cutting and designing work when in the end after the render process all are mud.

And all without any german support. It feels like magix politic are, thanks for your money and go and come never back.

Youre postings was very helpfull fr0sty, many thanks for it.

And for j-v and Dexcon sorry but your commants - than you can also no answer people if come only this.

Fritz-Hugo wrote on 12/3/2022, 10:54 AM

Also, try using J, K, and L to scrub preview your video faster than with the arrow keys. J scrubs backwards, K pauses, L forwards. If you press J or L more than once, it speeds up how fast it is scrubbing.

Are there not a way to jump without scrubbing? I dont want hear sound and dont want see a constant video faster. for me its important to indentify in 5 or 10 houres video, when i go away from the pc for toilette or what ever. so also 20x fast forrward are realy slow. is there nothing to jump 10 seconds or more?
So in virtual dub you can say if you hold maybe only the arrow key its frame by frame, but with strg + arrow you jump 10 seconds (the time can free adjusted) and with maybe shift + arrow it jump 20 seconds per key (also in mediaplayer classic this are near the same function).

So ofcourse i can watch the video at a seperate programm to identify the times what must be cutted out with media player classic and than go to vegas pro and use the information but ist not a very good workflow. Camtasia can also not jump with a user variable time (so i work since today with an extern wathcing program for jumping) - thats one of my primary reason why i wanted change the cuting program.

I would prefer dont forward like an vhs casette i whant jump like a cd music track - jump over the next 100 frames or what the user sayed in the config. Are there maybe an other plugin for this?

And thanks for your answer and time.

Jack S wrote on 12/3/2022, 11:07 AM

@Fritz-Hugo The arrow keys move the playhead in different increments depending on the timeline magnification. Expanding the timeline (zooming in) will move the playhead in smaller increments. Contracting the timeline (zooming out) will move the playhead in larger increments.The maximum increment will depend upon the length of the project. Longer projects will allow larger increments.

My system
Genshin Infinity Gaming PC
Motherboard Gigabyte H610M H: m-ATX w/, USB 3.2, 1 x M.2
Power Supply Corsair RM750X
Intel Core i7-13700K - 16-Core [8P @ 3.4GHz-5.4GHz / 8E @ 2.50GHz-4.20GHz]
30MB Cache + UHD Graphics, Ultimate OC Compatible
Case Fan 4 x CyberPowerPC Hyperloop 120mm ARGB & PWM Fan Kit
CPU Fan CyberPowerPC Master Liquid LITE 360 ARGB AIO Liquid Cooler, Ultimate OC Compatible
Memory 32GB (2 x 16GB) DDR5/5200MHz Corsair Vengeance RGB
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Storage 2 x 2TB Seagate BarraCuda SATA-III 6.0Gb/s 7200RPM
Windows 11 Home (x64)
Monitors
Generic Monitor (PHL 222V8) connected to GeForce RTX 4060 Ti
Generic Monitor (SAMSUNG) connected to iGPU

Camcorder
SONY Handycam HDR-XR550VE

john_dennis wrote on 12/3/2022, 11:56 AM

@Fritz-Hugo

Watch closely.

Something I NEVER do...

Something I do all day...

I use another program, VideoRedo TV Suite, that allows the user to set navigation as you described. I find it useful in certain situations, but I never use it to cut camera media.

If Vegas Pro allowed similar navigation settings, I would likely use it.

fr0sty wrote on 12/3/2022, 1:57 PM

@Fritz-Hugo The arrow keys move the playhead in different increments depending on the timeline magnification. Expanding the timeline (zooming in) will move the playhead in smaller increments. Contracting the timeline (zooming out) will move the playhead in larger increments.The maximum increment will depend upon the length of the project. Longer projects will allow larger increments.

I thought that this was the case, and it may have been at one point, but in the latest build of Vegas 20, my arrow keys advance one frame regardless of how far I'm zoomed in or out on the timeline. I'm sure there is a keyboard shortcut that will skip more frames per button press, or if there isn't one could easily be added with scripting I'm sure... Maybe we can locate such a solution for this user.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

fr0sty wrote on 12/3/2022, 3:36 PM

Also, try using J, K, and L to scrub preview your video faster than with the arrow keys. J scrubs backwards, K pauses, L forwards. If you press J or L more than once, it speeds up how fast it is scrubbing.

Are there not a way to jump without scrubbing? I dont want hear sound and dont want see a constant video faster. for me its important to indentify in 5 or 10 houres video, when i go away from the pc for toilette or what ever. so also 20x fast forrward are realy slow. is there nothing to jump 10 seconds or more?
So in virtual dub you can say if you hold maybe only the arrow key its frame by frame, but with strg + arrow you jump 10 seconds (the time can free adjusted) and with maybe shift + arrow it jump 20 seconds per key (also in mediaplayer classic this are near the same function).

So ofcourse i can watch the video at a seperate programm to identify the times what must be cutted out with media player classic and than go to vegas pro and use the information but ist not a very good workflow. Camtasia can also not jump with a user variable time (so i work since today with an extern wathcing program for jumping) - thats one of my primary reason why i wanted change the cuting program.

I would prefer dont forward like an vhs casette i whant jump like a cd music track - jump over the next 100 frames or what the user sayed in the config. Are there maybe an other plugin for this?

And thanks for your answer and time.

One of the main things that makes a Vegas such a great editing app is that it is so customizable. They let us write our own scripts to perform various actions inside Vegas, they let us code up our own transitions using the GL transitions, and using frame serving, we can use whatever render engine we want, like voukoder, happy otter scripts, etc...

Speaking of happy otter scripts, they have a script that does exactly what you need, which can be found here, along with scripts that do a bunch of other really useful things in Vegas, for free. There's also a paid version that extends functionality out even further with more features.

Part of HOS free tools: https://tools4vegas.com/move-cursor/

Then you assign the script to whatever keyboard key you want. Be sure to look at the rest of the tools4vegas site for more useful stuff.

 

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Musicvid wrote on 12/3/2022, 3:42 PM

I use another program, VideoRedo TV Suite, that allows the user to set navigation as you described. I find it useful in certain situations, but I never use it to cut camera media.

If Vegas Pro allowed similar navigation settings, I would likely use it.

Unfortunately, VideoRedo is no longer available for purchase or download. Full story is on their forum. I have sent a nontrivial suggestion that Vegas Creative Software should purchase VideoRedo, with the intention of incorporating or re-releasing the standalone.

Who wouldn't want AVC Smart Render, GOP Stream Error Correction, Lossless Cut and Splice, Commercial Removal, and Stream Remuxing as a complement to Vegas? If a few more experienced (!) users and engineers joined the movement who knows, we might just get someone's ear.

End of commercial, Happy Holidays Everyone!

@john_dennis

 

Musicvid wrote on 12/3/2022, 3:59 PM

And dear Magix, WHY!!!!! over 30 houres i have wasted time becouse you bring not an workable encoder with vegas Pro?

@Fritz-Hugo It seems you have chosen HEVC, probably the hardware encoder, for your tests. Your source is generic 720p AVC, so no one needs that kind of compression. That may be part of your dissatisfaction.

An experienced user will choose Magix AVC, the Mainconcept software encoder, with sufficient bitrate to maintain quality. So you can see that yours is not a blanket indictment of all native Vegas encoders, but simply a matter of choosing the right tool for the job, a knack that comes from plenty of reading and learning.

Welcome to the forums, and we look forward to helping you more as you tackle the learning curve.

Howard-Vigorita wrote on 12/3/2022, 4:19 PM

@Fritz-Hugo I scan long videos as shown by @john_dennis in his 2nd clip. By dragging the cursor above the timeline as if to mark a region. It's like scrubbing but quicker and without any sound.

Also, if you really want to move frame-by-frame, just hold down the ALT key.

Jack S wrote on 12/3/2022, 5:02 PM

@fr0sty I thought that this was the case, and it may have been at one point, but in the latest build of Vegas 20, my arrow keys advance one frame regardless of how far I'm zoomed in or out on the timeline.

Still does. With a 23 minute timeline the cursor jumps 21 frames. A variation to @john_dennis's method is to simply grab the cursor below the timeline and scrub. No sound.

My system
Genshin Infinity Gaming PC
Motherboard Gigabyte H610M H: m-ATX w/, USB 3.2, 1 x M.2
Power Supply Corsair RM750X
Intel Core i7-13700K - 16-Core [8P @ 3.4GHz-5.4GHz / 8E @ 2.50GHz-4.20GHz]
30MB Cache + UHD Graphics, Ultimate OC Compatible
Case Fan 4 x CyberPowerPC Hyperloop 120mm ARGB & PWM Fan Kit
CPU Fan CyberPowerPC Master Liquid LITE 360 ARGB AIO Liquid Cooler, Ultimate OC Compatible
Memory 32GB (2 x 16GB) DDR5/5200MHz Corsair Vengeance RGB
MSI GeForce RTX 4060 Ti 8GB - Ray Tracing Technology, DX12, VR Ready, HDMI, DP
System drive 1TB WD Black SN770 M.2 NVMe PCIe SSD - 5150MB/s Read & 4900MB/s Write
Storage 2 x 2TB Seagate BarraCuda SATA-III 6.0Gb/s 7200RPM
Windows 11 Home (x64)
Monitors
Generic Monitor (PHL 222V8) connected to GeForce RTX 4060 Ti
Generic Monitor (SAMSUNG) connected to iGPU

Camcorder
SONY Handycam HDR-XR550VE

Fritz-Hugo wrote on 12/3/2022, 10:33 PM

Oh wow, so many Asnwer now. And all usefull, thanks all for it.

Yes the thing with whats john_dennis and Howard-Vigorita say - i personly cant hold the mousebutton for seconds, it hurts becouse am sick (i dont want go here in detailes so but i cant work since 15 years and its very painfull for me hold a mousebutton longer time than a doubble click)
- But with this zoomed out and can faster scretching, its a nice first workaround. For shorter videos i think i must be helped me out with a nonesense videomaterial at the end (than the project are longer ans so i can zoomed out enough) for fast scretching or i use (have not try it now but it reads exactly what i want - again many thanks for this fr0sty) https://tools4vegas.com/move-cursor/ and with arow keys i can usee autohotkey for a macro what hold me the key and so i can press at macrostart and the 5 or 10 video houres jumps in 10, 15. 20 second steps and this are a good thing for me and my body problems. And its a also a good workflow.

Musicvid ("It seems you have chosen HEVC, probably..." i have not more option than the three what i written upstaires in the programm) the thing is, you buy an program, its german, they have german site (but not for vegas pro), they have german facebook, they have a german callnumber, a german forum

I try to call this number, the computer voice say me "sorry we havent a phone support go to the forum" (why than there are a phonnumber? - So i can say it to you, oure law say companys must have a phonenumber BUT the law say also there must be a human contact - so its ilegal i thing what they do there).
I try contact in the forum and want registry me, i become three days (tested with multiple browsers) an Server error for the registrysite (something like, sorry server are not avaible) - so i tryed to get an answer over facebook - i have never get an answer for the registry problem, so i tryed write an e-mail and get never an answer. So after days i can registry me in the forum and directly a german moderator closed the thread with words somethink like (you are wrong here go to english forum) - so this i have dont see in 30 years that i are in forums - I take this behavior as a personal insult. A Incredibly rude behavior from this mod.

So the comunication from magix itself i found absolut horrible - german support are not exist but they sold them as an german software. And if you installed the program absolut nothing say to you
"Hi user, nice to buy me, there are many plugins and third party software you should must be installed from maybe here is a link for you - without this, the programm have maybe not the needet render encoder".
THIS information would many less of frustration and many waste of time. With Voukoder it wokds but without i havent any good options but the programm say nothing. And all new version who comes out are realy expensiv, 300€ are realy much bugs - than the software and support must be fine.

Here in the forum some people here are really very freindly and helpful. So maybe you should be get money for the support what dont give the german company outpost.

And sorry for my english, its not my language, i need near two houre to write a text like this and i think there are full of mistakes but anyway.

So i say dear Jack S, john_dennis, fr0sty, Musicvid, Howard-Vigorita a lot of thank you and regardless of your beliefs or not, have a good time with friends, family, work colleagues or your pet and hopefully stay healthy.

FritzHugo3 (and why i cant have my name here what i have since 25 years overall in the net ^^ but anyway - this is the smalest 😁)

Fritz-Hugo wrote on 12/6/2022, 11:07 AM

After Weeks i have found option for blend in germans threads here in forum WHY DAM WHY ARE THIS DEACTIVATET as default! Whats this forum software. they seee that im German - they have registry that but the deactivatet it? So why there are option to deacrtivate Threads. This is more than stupid. Why there are not Folder in this forum with dthe Language. This forum hase no tree, no structure.

Oh i loved the old PHPBB2 forums, they was so logical builded.