Vegas 14 crashes when I click on "help."

Len Kaufman wrote on 4/9/2017, 1:40 PM

Anyone else had this problem? Windows 10, Mozilla Firefox, Magix Vegas 14. When I click on the "help" option, Vegas 14 crashes. Happened a number of times. It "seems" this started with the latest build (244), but I'm not certain, as I generally go to YouTube for help, instead of Vegas.

This makes absolutely no sense to me. Can't imagine how they could be related. I did a search on this site, but didn't find anything related. It was a situation where I had a huge number of clips on the timeline (322), and it caused a huge delay when I had to reload everything. After it happened the 2nd time (on this same project) I gave up with the help menu.

I just tried it again with only 3 clips on the timeline (test project) and it didn't happen.

Comments

ritsmer wrote on 4/10/2017, 1:50 AM

Just my 2 cents: Tried here with different 6-10 minutes projects with many clips, several video tracks and audio tracks + 3-5 FX'es in many clips, on the tracks and at the outpout level - result: no problems with Help.

JackW wrote on 4/10/2017, 12:17 PM

Seems to me there was a similar "Help" problem in Sony Vegas 12 or 13. Search the forum archive to see if you can find the thread.

vkmast wrote on 4/10/2017, 12:26 PM

https://www.vegascreativesoftware.info/us/forum/program-crashes-when-searching-in-help--95750/ ?

Len Kaufman wrote on 4/10/2017, 12:36 PM

Thanx, vkmast. The only "cure" I saw suggested was to open in with few or no items in timeline, and hopefully, it will work going forward. I'll try that and report back. The video I was working on when it did happen had 332 clips on the timeline, plus music. You can imagine how annoying it was to wait for all that stuff to reload.