Vegas Movie Studio 14 Suite crash before run

sirdani wrote on 11/16/2017, 11:22 AM

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 14.0 (Build 148)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\SYSTEM32\ntdll.dll
   Fault Address:       0x00007FF8799BDBC5
   Fault Offset:        0x000000000002DBC5

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 14.0\MovieStudioPlatinum140.exe
   Process Version:     Version 14.0 (Build 148)
   Process Description: Movie Studio Platinum
 

I used this software on Monday without problems. Now it crashes. Please help 😰

Comments

vkmast wrote on 11/16/2017, 2:02 PM

"If you have installed [Movie Studio Platinum] but it won't start, troubleshoot by trying these steps." (Try p. 16 first)

"If [Movie Studio Platinum] is crashing or behaving strangely, there are many things you can try to troubleshoot it." (Try points 9, 3, 8 first)

sirdani wrote on 11/17/2017, 9:12 AM

I made a big windows feature update, then reinstalled VEGAS. That did not helped. After I tried this:

"16. RESET VEGAS PRO TO DEFAULT SETTINGS Reset VEGAS Pro to default settings by pressing CTRL+SHIFT on your keyboard while double-clicking the program's icon to launch it. More information here. Note that you may not be able to get as far as the reset function if VEGAS is not starting."

This solved VEGAS starting problem, but now the NewBlueFX App Manager can't login since the windows update and reinstall Vegas MS Suite. I can log in at newbluefx.com and I can see my license for Vegas only the application can't login.

If I reinstall the NewBluefx for vegas, it still starts with the same settings, because It remembers my login details.

sirdani wrote on 11/17/2017, 9:19 AM

I looked after, and I found out that many people have problems with the NewBlueFX addon:

https://newbluefx.zendesk.com/hc/en-us/community/posts/115019017323-Can-t-open-Vegas-14

sirdani wrote on 11/17/2017, 4:34 PM

I tried install-uninstall NewblueFX many times, then I performed a full monitored install with Advanced Uninstaller app. Then I started to remove it, but it caused BSOD.

But suddenly, after this restart, Vegas 14 and Newbluefx started to work. I don't know how and why.