Vegas Movie Studio Platinum 16 Not Responding. Program freezes.

MexElf wrote on 5/7/2019, 4:31 AM

I have a new system. Windows 10, i7, AsRock390 board, 64GB of tested memory, GeForce 1060, 650 watt PSU, SSD for programs, etc..

I have tried everything as far as I know. I have looked at many posts of people who have had similar issues. I cleared the cache by closing the program and ctrl/shift double click shortcut on desktop. That function worked but solved nothing. I restored to default settings. I even reinstalled the software. I am not even using any plugins so far. I even went into preferences and disabled all additional VST's. No change.

If I start a new project it will work fine but once I get more than 4 or so video files going it starts to react slowly then freezes. Once it freezes and I restart the project it will continue to freeze. All I am doing is a very simple project that has videos fading into each other using the automatic fading function when sliding files together. I'm not even close to rendering yet.

I record music regularly with multiple effects and virtual instruments running at once and this system doesn't flinch at all. I also occasionally run music visuals software which can be resource intensive with no issues. No resent hardware changes have been made. No programs other are open during these issues. All updates have been done including this program and the 1060.

Please advise.

Comments

Eagle Six wrote on 5/7/2019, 10:07 AM

Hi @MexElf the latest build is 424, if you haven't updated, that should be the first step.

Can you post a screenshot of your source media properties/specs using the free app Mediainfo (in Text view mode)?

Are you matching media in your Project Properties?

vkmast wrote on 5/7/2019, 10:14 AM

Build 424 is Vegas Pro 16. VMS 16 P is at 109.

Inspect this while waiting for further advice.

MexElf wrote on 5/7/2019, 10:27 AM

I am using the latest build. First thing I did was make sure everything is updated. I did match the media. Screenshot attached. All files are from the same source and are the same type. Thanks

j-v wrote on 5/7/2019, 10:31 AM

If I start a new project it will work fine but once I get more than 4 or so video files going it starts to react slowly then freezes.

Are you able to show here your projectsettings at the beginning and when you have added your first file if they are different and otherwise only the settings of your used project?

And give you one of those files that cause this memory problem or the same type on a cloud service so we can try it also when we are use that one x times?

Eagle Six wrote on 5/7/2019, 11:05 AM

Build 424 is Vegas Pro 16. VMS 16 P is at 109.

Inspect this while waiting for further advice.

@MexElf sorry I mislead you on the build number.

@vkmast I need to pay attention to what forum I'm posting in, Thank You for the correction.

Eagle Six wrote on 5/7/2019, 11:28 AM

@MexElf looking at the Mediainfo report nothing jumps out at me, but here are few exercises that may yield some difference, or may just be a waste of time, your choice.

Start a new project. Add 5-6 source files to the Project Media bin. Select one at a time and open in trimmer. position the timeline cursor where you want this clip to be inserted. Then hold down the 'Tab' key and press the 'A' key. This will add the clip to the timeline track with Video Only (no audio). Do this with all 5-6 clips and then test for a freeze.

And/or, use the free apps Handbrake or MediaER Tool Kit, to transcode the the source media and try using the transcoded/converted media as a test.

Other than maybe the driver for you GPU is causing problems (even the latest driver may cause issues and need to be rolled back), I'm running out of ideas. I'll step back and let others try.

MexElf wrote on 5/7/2019, 2:11 PM

The issue started before I updated GPU to latest. Same exact issue after update. Hopefully your suggestion will help. I'll try it tonight

Thanks.

MexElf wrote on 5/7/2019, 2:13 PM

If I start a new project it will work fine but once I get more than 4 or so video files going it starts to react slowly then freezes.

Are you able to show here your projectsettings at the beginning and when you have added your first file if they are different and otherwise only the settings of your used project?

And give you one of those files that cause this memory problem or the same type on a cloud service so we can try it also when we are use that one x times?

Project settings are the same as media. All media used is from the same source and is the same type and resolution

MexElf wrote on 5/9/2019, 1:01 AM

First off: Thanks to everyone that has tried to help me. I really appreciate it. Okay...I downloaded a free version of Avid and tried all of the same things I was doing VMS. I am now much further past in the project with zero issues and no crashes. Same settings and same media. I closed Avid and went back to Vegas and it crashed as soon as I got up to my 4th video file. I haven't even done one single resource heavy funtion. I have concluded that this program is shit. All I am doing is very simple stuff so far, and I have a very strong updated system. If a free program can easily do much more than VMS after all of the updates, restarts, reinstalls, and wasted time, I now know that this software is a joke. Hopefully I can get my money back and just use this free version of Avid. If anyone here can convince me otherwise I am all ears. I would like to use something I have paid for. I was hoping VMS would give me more than what free software can give me but I don't see it.

Eagle Six wrote on 5/9/2019, 10:20 AM

@MexElf "If anyone here can convince me otherwise I am all ears"

well....not me. I don't have the issues with Movie Studio as you have had, so I think there is something in your system that is causing the issues and that may be partly due to Movie Studio. This is a user forum, so we offer suggestions as best we can, but perhaps Magix Support and some technical personnel can better help.

Not withstanding you are interested in spending more time to discover and fix the issue, I wish you well with Avid. It is suits your needs there is certainly nothing wrong with it as far as I'm concerned. Good Luck.