Vegas Pro 15 crashes upon render - SOLVED

Jeff-Hayat wrote on 1/25/2019, 9:12 PM

I have Vegas Pro 15 on a W10 laptop. Every time try to render anything (audio, vid), I get a "Vegas Pro Has Stopped Working" error. No other box appears, and no other info is avail.

This is a legit version, which I purchased many months ago, and am only attempting to use now.

I am trying to get in touch with tech support, and am completely in the dark as how to do so.

Hopefully someone has an idea.

Thanks in advance.

SOLVED

Comments

j-v wrote on 1/26/2019, 7:18 AM

Tech support you can reach here:https://support2.magix.com/customer/en/vegas/form

And for other things to look after see here: https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

Jeff-Hayat wrote on 1/27/2019, 12:19 AM

TY for the response. I have filled out a ticket, and await a response. ITM, I am hoping someone here might have an answer.

Following the link provided:

VEGAS Version & Build - 15.0 Build 384

Windows Edition & Version - W10 Home v. 1511 64-bit (i3 6100; 8GB RAM)

Camera/App that created your footage - N/A

Your Delivery Destination - N/A - App crashes before I have the opportunity to specify

Exact symptoms of your problem - When attempting to render (audio or video), I get a "Vegas Pro Has Stopped Working" error. Here is more info:

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 15.0 (Build 384)
   Problem:             Unmanaged Exception (0xc0000374)
   Fault Module:        C:\WINDOWS\SYSTEM32\ntdll.dll
   Fault Address:       0x0000000077C8C7A9
   Fault Offset:        0x00000000000DC7A9

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 15.0\x86\FileIOSurrogate.exe
   Process Version:     Version 15.0 (Build 384)
   Process Description: File I/O surrogate (not visible)
   Process Image Date: 2018-06-29 (Fri Jun 29) 00:35:00

App is installed in the PFiles dir (not x86)

This happens every time; I am never able to successfully render.

Shot:

http://jeffreyhayat.com/temp/vp.jpg

Thank you.

j-v wrote on 1/27/2019, 4:00 AM

Before you try to render what do you choose than? You have always to make a choice for a codec with a certain template before hitting the renderbutton.

ryclark wrote on 1/27/2019, 6:49 AM

You appear to be running a fairly old version of 15. So it is probably worth trying the update to v.461 before proceeding further.

Jeff-Hayat wrote on 1/27/2019, 11:19 AM

Before you try to render what do you choose than? You have always to make a choice for a codec with a certain template before hitting the renderbutton.

I don't get to choose a codec. The app crashes before that point.

You appear to be running a fairly old version of 15. So it is probably worth trying the update to v.461 before proceeding further.

Ah, ok, I will try that. Where do I go to get updates? I don't see that avail in the app.

j-v wrote on 1/27/2019, 11:34 AM

You'll find at the site of the compagny where you bought this software, in the case of version 15 that is Magix/Vegas

Jeff-Hayat wrote on 1/27/2019, 4:55 PM

Thanks. That link is for v14. I have 15. Changing the 14 to a 15 in the url results in a 404.

Went to the main page, and found 15.0.0.416

I guess that's a newer vers; will try that.

Jeff-Hayat wrote on 1/27/2019, 5:12 PM

Ok, new vers; same thing.

I did some snooping around, and went to C:\Program Files\VEGAS\VEGAS Pro 15.0\x86\FileIOSurrogate.exe

If I r-click on that file and go to properties, it says :

Description: FileIOSurrogate.exe (not visible)

This appears to be the issue.

Thing is, I cant make it "visible", and a google search yields too many results about Windows not showing file extensions, which is not the issue I have here.

Any ideas?

Thanks again.

vkmast wrote on 1/27/2019, 5:20 PM

See if the link in this thread is of any help

Jeff-Hayat wrote on 1/27/2019, 6:21 PM

Thanks. Unfortunately, none of those solutions worked.

Jeff-Hayat wrote on 1/27/2019, 7:50 PM

Ok, got it. I figured out it was a permissions issue. Changed the perm, and all is well.

Thanks to all those who tried to help.