Hi,
I have just newly installed Vegas Pro 18 and the tabs containing Transitions, VideoFX, and Media Generators are completely blank - they're just a white empty box. I have tried uninstalling and re-installing the product but this hasn't helped and I've failed to find anything of this nature being talked about through a Google search so I'm a little stumped at the moment.
I would be grateful for any suggestions the community may have.
Many thanks in advance.
Gavin
I have tried uninstalling and re-installing the product......I would be grateful for any suggestions the community may have.
@Gavin-Day -"uninstalling and re-installing the product" won't do it. You need to apply a Factory Reset.
@Grazie Many thanks for the suggestion. The problem I find now is that when Vegas starts for the very first time, my PC reboots during the splash screen loading sequence. It bombs out at the point of "Creating Windows ...".
This happened the very first time I opened it after installation and it also happens after doing the factory reset as you suggested. I wasn't sure at first whether that was by design but clearly it's not right. After the initial crash, it will then load fine every time but with screwed transitions, FX, and media. I guess something isn't being set up correctly first time round which is giving rise to the problem I'm seeing in the app.
So I now need to understand why it's crashing on initial loading after the reset.
Again, if anybody in the community has experienced this behaviour I would love to hear how you overcame it. Otherwise, I can see myself raising a support case directly with Vegas.
@Gavin-Day ... with the 'screwed' displays, do they look something like the uploaded images in the following post?
https://www.vegascreativesoftware.info/us/forum/display-issue--130412/#ca811342
If yes, it is very likely the Nahimic problem - which I got too. The solution is given in that post.
If no, it would be great if you take a screen shot of what you get and upload it to this post via the upload icon in the header that appears when adding a new comment.
@Dexcon I have attached a picture of what the tabs looks like. It's not the same as the Nahimic problem unfortunately.
VP seems to getting less stable as the loading splash screen didn't even complete the first item in the loading sequence until I reset the app again and then it crashed a couple of times before it would load up. This is not a great new user experience sadly.
I have read elsewhere that VP does not like external folders of which I have many on a NAS but that could be a red herring.
Cheers.
Can you see e.g. from Help > About... > General tab which build of VEGAS Pro 18 you're trying to use?
Thanks for uploading the image. Eek! I've never seen anything like that before.
I have read elsewhere that VP does not like external folders ...
Every setting I have on Vegas Pro 18 (and prior versions) like temp files and so on is set to a D or E drive, and all media is on the D drive and rendering is to the E drive. These are internal drives in the computer connected by SATA, they aren't NAS. No problems with that that I've experienced so far.
Just to check on one important thing - is Vegas Pro 18 installed on the C:\ drive where the OS is located? Over the years, a few have reported on the forum problems that turn out to be related to Vegas Pro having being installed on a drive other than the drive on which the OS is located.
Hopefully, someone else on the forum might identify what could be causing the problem.
Thanks for uploading the image. Eek! I've never seen anything like that before.
Just to check on one important thing - is Vegas Pro 18 installed on the C:\ drive where the OS is located? Over the years, a few have reported on the forum problems that turn out to be related to Vegas Pro having being installed on a drive other than the drive on which the OS is located.
Yes, I know what you mean. VP is installed on the C: drive where the OS lives too.
I should have asked before, but does your computer meet minimum specs for Vegas Pro 18? - HD and lower rez are less restrictive than 4K specs.
https://www.vegascreativesoftware.com/us/vegas-pro/specifications/#productMenu
I should have asked before, but does your computer meet minimum specs for Vegas Pro 18? - HD and lower rez are less restrictive than 4K specs.
https://www.vegascreativesoftware.com/us/vegas-pro/specifications/#productMenu
Good question but I do ...
Operating System
Platform: Windows 10.0 (64-bit)
Version: 10.00.19043
Processor
Class: Intel(R) Core(TM) i9-7900X CPU @ 3.30GHz
Identifier: GenuineIntel
Number of processors: 20
Display
Primary: 3440x1440x32
Memory
Physical memory: 32,447.9 MB
I have plenty of SSD space.
Computer specs - ✔️
Is this a case for updating DOT Netframework?
Windows reports that there are no new system updates available.
Oddly, W10 does not always identify .NET Framework updates as needed particularly if not installed in the first place. To check this out, try:
This was necessary to install DVD Architect 6 on a recent fresh install of W10, but wasn't needed for the earlier Vegas Pro install - so just an outside chance.
Also, the 2nd .NET entry is .NET Framework 4.8 Advanced Services. The subfolder under that named ASP .NET 4.8 is checked, and the only sub-subfolder under WCF Services is TCP Port Sharing - it's the same on both my desktop and laptop computers.
One more suggestion based on the 'isolation' approach - can you disable NAS and see how Vegas Pro goes running with it limited only to the computer on which it is installed? In suggesting this, I've no experience with NAS so it might be a rubbish suggestion if it is not possible to disable NAS without a lot of drama.
Oddly, W10 does not always identify .NET Framework updates as needed particularly if not installed in the first place.
Yup, that’s caught me out in the past. There’s a Dotnet Version checker.
Computer specs - ✔️
Is this a case for updating DOT Netframework?
Windows reports that there are no new system updates available.
Oddly, W10 does not always identify .NET Framework updates as needed particularly if not installed in the first place. To check this out, try:
- Go to Apps and Features
- Click on Programs and Features (top RH corner under the Related Settings heading
- In the window that opens, select 'Turn Windows features on or off' (top LH corner)
- In the window that opens, the first checkbox should be '.NET Framework 3.5 (includes .NET 2.0 and 3.0)'
- Click on the twistee for the above entry and check both checkboxes for the 2 sub-entries
- Windows should then ask if you want to install .NET Framework. After it installs, the computer will need to be restarted.
This was necessary to install DVD Architect 6 on a recent fresh install of W10, but wasn't needed for the earlier Vegas Pro install - so just an outside chance.
Also, the 2nd .NET entry is .NET Framework 4.8 Advanced Services. The subfolder under that named ASP .NET 4.8 is checked, and the only sub-subfolder under WCF Services is TCP Port Sharing - it's the same on both my desktop and laptop computers.
One more suggestion based on the 'isolation' approach - can you disable NAS and see how Vegas Pro goes running with it limited only to the computer on which it is installed? In suggesting this, I've no experience with NAS so it might be a rubbish suggestion if it is not possible to disable NAS without a lot of drama.
@Dexcon I have updated the .NET settings as suggested but to no avail unfortunately.
I also unplugged the network cable from the PC - this was the simplest and quickest way I could think of to disconnect the NAS drives! Again, no joy.
I can only conclude VP is clashing with something else installed on my machine but I'm at a total loss as to what it could be. 😕
I really appreciate all the help and suggestions chaps so thank you very much for your assistance so far. 👍