VMS platinum 12 wont start anymore

alain-charlebois wrote on 12/12/2017, 12:58 PM

used it a few weeks back without issues. possibly a windows10 update conflict ? when I start program, I get error msg

Extra Information

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 12.0 (Build 1184) 64-bit
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\Sony\Movie Studio Platinum 12.0\x86\FileIOSurrogate.exe
   Fault Address:       0x000000006509CCE9
   Fault Offset:        0x000000006509CCE9

Fault Process Details
   Process Path:        C:\Program Files\Sony\Movie Studio Platinum 12.0\x86\FileIOSurrogate.exe
   Process Version:     Version 12.0 (Build 1184)
   Process Description: File I/O surrogate (not visible)
   Process Image Date:  2013-08-21 (Wed Aug 21) 18:26:36

Comments

vkmast wrote on 12/12/2017, 1:16 PM

Read here for possible solutions.

alain-charlebois wrote on 12/12/2017, 1:53 PM

Wow, that was quick and easy. thanks. uninstall quicktime and movie studio now works ! thanks