Comments

vkmast wrote on 9/19/2016, 10:09 AM

Did you purchase MSS 13 or are you downloading trials?

kevin-solomon wrote on 9/19/2016, 11:19 AM

I purchased MMS 13 Suite.  I have MSS 10 Suite and purchased the upgrade for 59.99.

vkmast wrote on 9/19/2016, 11:33 AM

Did you get anything like an order confirmation email including quite a few links with codes/serial numbers?

vkmast wrote on 9/19/2016, 11:41 AM

Don't know if the link below applies to Vegas / Movie Studio, but you might check it

https://www.magix.com/int/support/my-service-center/product-downloads/

 

kevin-solomon wrote on 9/19/2016, 4:20 PM

Yes, I got an order confirmation with the download links but NewBlueFX & BorisFX wasn't included.  Were they part of the Platinum exe file?

vkmast wrote on 9/19/2016, 4:38 PM

They should be separate downloads. Are you sure you bought the Suite and not the Platinum? The 59.99 looks like the Platinum offer. The Suite price in the current 13+14 offer is $89.95.

Did you get e.g. Sound Forge Audio Studio? That and the two you seem to be missing are not in the Platinum version.

 

 

kevin-solomon wrote on 9/19/2016, 11:18 PM

Yes, I did get sound forge audio studio.  I think Magix's website has the orders all screwed up.  Is the upgrade from 13 to 14 free?  All correspondence that I got from Magix says that I ordered the Suite. Because Magix screwed up my order I should have access to NewBlue & Boris plus any upgrade to 14.  I'm disappointed that I did not get what I paid for.  They need to check their website...

vkmast wrote on 9/20/2016, 12:38 AM

This does not look good. It should go without saying that they deliver what you ordered and paid for.

The reason might of course be that those two may not be compatible with the MAGIX version and were left out?

Still, they advertise the Suite with them.

You need to find a way to Customer Support and take this up with them ASAP.

You could take this up also on their Facebook page. They seem to answer some of the questions there.

https://www.facebook.com/vegascreativesoftware/

Btw, this is what I got with my Sony MS Suite 13

 

kevin-solomon wrote on 9/20/2016, 2:52 AM

I opened two support tickets, just waiting for their reply.  Looks like they did charge me for the Platinum but my order form and email says it's the Suite.  If I have to pay the extra $30.00 to get the full suite, I don't mind because the suite is what I have (version 10) and want to upgrade to (version 13).  Thanks for your help! :-)