Windows 10 Vegas issues on domain joined computers

GWB-User wrote on 2/8/2022, 11:17 AM

Vegas (version: Pro 19, Studio Platinum 12) does not play audio reliably on our Windows 10 computers. The issue is consistent across all our installs on a variety of Dell Precision computers and sound cards (ASI and AES67). The computers are joined to the domain. We can make the problem go away when running Vegas as a local user.

Vegas settings from the local user have been copied to the domain user, we have even modified the registry to point all Vegas entries to the local PC (not redirected folders).

We do not have this issue on Windows 7 domain-joined computers.

Has anyone else come across this? Any ideas what to try next?

Magix support has been contacted and was no help (they didn't even respond to the 2nd ticket).

Comments

vkmast wrote on 2/8/2022, 11:30 AM

VEGAS Support starts from here:https://www.vegascreativesoftware.info/us/support/interview/

Did you try that?

GWB-User wrote on 2/8/2022, 11:35 AM

I opened 2 tickets with support. The first one they responded to with this suggestion:

Thank you for your message. As a troubleshooting step, click Options > Preferences > Video tab, then turn “GPU acceleration of video processing” to off, and set “dynamic RAM preview” to 0, click apply and OK.

The suggestion was followed but did not help. I replied to that ticket by support had closed the case.

My second ticket which included links to videos showing the problem in action was closed with out a response.

gary-rebholz wrote on 2/8/2022, 4:01 PM

@GWB-User Your first ticket was closed after the response was sent because they didn't hear from you for more than 10 days. It's not practical to leave tickets open indefinitely and the system closes them after 10 days of no response. The second one was closed because it was for the same issue as they were waiting for a response on. The original ticket has been reopened and they are waiting for your response. Please continue to work with them through that original ticket to avoid the confusion caused by multiple tickets on the same issue.

GWB-User wrote on 2/8/2022, 4:20 PM

Thank you for assisting with this. We have 44 licenses and are at a point where we abandon Magix and move to Adobe, or we fix the issue. I will update the original ticket.

If we fix the issue I will post the solution here.