Activating Ignite Advanced VFX Pack

Travis-Criswell wrote on 8/1/2020, 12:34 PM

I purchased the Suite as a download on Amazon from Vegas and received my P3 activation code for the Studio software which worked fine. Problem is, I never received any serial number for the Ignite VFX pack so it's nagging me to register it and is watermarking any of the effects I use. I've looked everywhere and can't find where they sent me the code to activate this software. Anyone have an idea on where this might be?

Comments

vkmast wrote on 8/1/2020, 12:40 PM

If it's not found in any order confirmation email from the seller, try contacting them. OTOH, you may need to contact the "Sales Team. Please note also the order number" and/or your Suite serial number.

Did you check that it actually was not just the plain Platinum version you were sent?

Travis-Criswell wrote on 8/1/2020, 12:45 PM

Ok I figured so. I did log a ticket with them just now as well. Thanks!

Larry-Hatcher wrote on 9/19/2020, 9:40 AM

Travis, so what did they say. Did they provide it. Did you log a ticket with Magix? Thanks

Travis-Criswell wrote on 9/19/2020, 9:48 AM

Well unfortunately no, I got the run around from both vendors. I went back to Amazon and they confessed to there being an issue with how they setup the Suite product in their system and they said they pulled it off their website that day. I offered to settle for them just refunding next for the difference between the suite and studio price but they said they can’t do a partial refund. Then about two weeks later they refunded me for the whole suite purchase out of the blue and didn’t say anything as to why or if they were going to fix the product.