Audio and video files only appear as a sliver in Movie Studio 15.0

PoshieAD wrote on 5/20/2022, 1:22 AM

When I put an audio or video file onto the track it just comes up as a soundless and visual-less sliver. I have reset the program by holding shift+ctrl while opening but it didn't solve anything. It doesn't do this with images of any kind, I've tested. This is movie studio 15.0 . I haven't used it for a few years but I'm certain this never happened before, and I don't think I could uninstall and reinstall it because I downloaded the software from one of those disks you can get at Staples, and they have install limits.

I'm using a windows 10 desktop if that matters.

I took this screenshot to show what I mean by the sliver. I have my cursor over it so you can see it easier.

Comments

EricLNZ wrote on 5/20/2022, 5:08 AM

The audio clip you've added appears to be of zero length?

vkmast wrote on 5/20/2022, 9:32 AM

Generally, if you have registered your software, it should be downloadable from your MAGIX account > My products. As/if you have the serial number you could try also MAGIX Download Center

PoshieAD wrote on 5/20/2022, 11:10 AM

The audio clip you've added appears to be of zero length?

Yes, I know. That's the problem. The clip plays normally everywhere else on my computer, but here it says the audio file is empty, which just isn't true.

PoshieAD wrote on 5/20/2022, 11:15 AM

Generally, if you have registered your software, it should be downloadable from your MAGIX account > My products. As/if you have the serial number you could try also MAGIX Download Center

I don't have an account but I still have the serial number with the box. Thank you for this link, I didn't know you could redownload it this way. I don't know if redowloading it will fix the issue but now I can at least try.