Can't Get Past Splash Screen.

fearofth3dark wrote on 3/24/2015, 5:19 PM
I just bought Movie Studio Platinum 12 Suite and installed it on my computer. However, every time I try to run it, it gets to "initializing scripting" and then says "Movie Studio Platinum has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I looked around the forums and thought maybe it was quicktime but I have tried multiple versions, and tried having none at all but still always had the exact same error. I also tried running it as an administrator but that didn't help either. Lastly I tried uninstalling and reinstalling but no help. Does anyone know how I could fix it?

I am on windows 7 64-bit.

Comments

Markk655 wrote on 3/24/2015, 8:20 PM
By any chance do you have any NewBlue FX or Titler installed?
fearofth3dark wrote on 3/24/2015, 8:34 PM
Yes, it came with the program so I installed it. Should I uninstall it?
vkmast wrote on 3/25/2015, 7:37 AM
There were problems with MSP 12 and NBFX Titler, especially with earlier builds of both.
The uninstall option might be worth checking.
"Reply by: jetdv, Date: 12/12/2012".

Be sure to use the current builds.
The current build of MSP 12 is 1184 (64-bit).
You can download it from here or your My Account/My Software.
The latest build of NBTitler for MSP 12 and 13 is (according to jetdv of NB)
http://www.newbluefx.com/downloads/Sony/NewBlueSonyVegasMSPPS13Setup14-140117.exe
Markk655 wrote on 3/25/2015, 8:42 AM
Thanks vkmast!
fearofth3dark wrote on 3/25/2015, 4:55 PM
I uninstalled everything, then reinstalled only the latest version of Movie Studio and I am still getting the same error.
MSmart wrote on 3/26/2015, 2:12 AM
Did you do a Clean Uninstall?

https://www.custcenter.com/app/answers/detail/a_id/4535

This also in the Knowledgebase:

https://www.custcenter.com/app/answers/detail/a_id/4388
fearofth3dark wrote on 3/26/2015, 3:46 PM
Well, I just followed all those steps and am still having the issue.
MSmart wrote on 3/26/2015, 9:34 PM
Since you just bought it, you can try Online Chat to see if they will help you or you may have to Ask a Question. Click the Support link above then choose Technical Support.

fearofth3dark wrote on 3/26/2015, 10:17 PM
I'll try live chat tomorrow. I submitted a question on Sunday and haven't heard anything.
bsprague wrote on 3/27/2015, 10:48 AM
Back about version 9 or 10 I bought Movie Studio, installed it and liked it for a few weeks. One day it refused to open. I spent several weeks trying everything I could. I gave up and switched to an Adobe product. A month later, Sony Support emailed that, besides a clean uninstall, I should create a new user for the re-install because the Registry was likely screwed up. I never tried it because I was down a new path.

You might try that. It might help.

(Why am I here you might ask? I bought 13 to explore 4K from a new camera.)

Bill