Can't import MP4 file

billvo wrote on 12/12/2022, 4:21 PM

If I drag an MP4 to a new timeline or go file->import and point to the file, I get "The activation code is incorrect. Please make sure it has been entered correctly or contact the MAGIX customer service."

I've been able to open these same files in Vegas before. In another fresh install of Vegas on another machine, when I imported the MP4, I got a message that AAC was successfully activated. So something on this installation isn't allowing AAC to be activated?

Comments

rraud wrote on 12/13/2022, 8:57 AM

Is the PC online? Vegas has to 'phone home' 'occasionally' to verify licenses.

rraud, Magix forums moderator

billvo wrote on 12/13/2022, 9:31 AM

Yes, it is definitely online. I reinstalled Vegas and re-registered the application. So, it's getting to the activation server for the sake of Vegas, but the activation for MP4/ AAC isn't right.

Paul-Brumfield wrote on 12/13/2022, 5:03 PM

I'm getting the same error on my second computer. Works fine on the first computer i installed but on the second one i can't use MP4s without getting the The activation code is incorrect. Please make sure it has been entered correctly or contact the MAGIX customer service." error. I tried uninstalling and deactivating the license on the second computer but that did not work. Any ideas?

EricLNZ wrote on 12/13/2022, 8:30 PM

Search the forum and you'll find a few threads on this such as https://www.vegascreativesoftware.info/us/forum/movie-studio-17-0-platinum-will-not-let-me-import-mp4-files--120612/#ca857891

Short answer - try temporary turning off your network protection while importing your first mp4 file.

billvo wrote on 12/14/2022, 9:27 AM

Tried turning off Windows Security and imported an mp4 file. Same problem.  "The activation code is incorrect. Please make sure it has been entered correctly or contact the MAGIX customer service."

billvo wrote on 12/14/2022, 9:42 AM

What's ironic about the message is I can find absolutely no way to contact MAGIX customer service about this issue. The message that pops up gives me a link to support.magix.net which redirects to magix.info. On the Support link, it gives links to all other Magix products EXCEPT Vegas. Everything else takes you in circles. Apparently, there is no support by MAGIX on this product.

j-v wrote on 12/14/2022, 10:16 AM

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

billvo wrote on 12/14/2022, 12:09 PM

Thanks. Actually, I did connect that way but got an auto response from Magix Sales Dept., so I am doubtful that I'll receive any technical support from them.

Remaining hopeful...

vkmast wrote on 12/14/2022, 12:54 PM

Did you contact VEGAS Support using this link: https://www.vegascreativesoftware.info/us/support/ ?

billvo wrote on 12/19/2022, 2:12 PM

I've tried multiple things with Vegas Support and still no resolution. Looks like a Windows reinstall is next on my list.