Cancellation of subscription

PandaOnParole wrote on 4/7/2020, 11:05 AM

Im looking to cancel my vegas subscription and they certainly dont make it easy. i searched the help forums and it looks like the only way to cancel a 365 suscription is to mail a letter? is this true? Will they be willing to pay my hospital bills when i contract Covid-19 and break quarantine orders just to cancel their service i no longer use?

Comments

vkmast wrote on 4/7/2020, 11:19 AM

You can use email: infoservice@magix.net

https://www.vegascreativesoftware.info/us/forum/vegas-pro-365-cancellation-please--119091/#ca743225

The link was also posted a couple of days ago here:

https://www.vegascreativesoftware.info/us/forum/i-want-to-refund-it--119665/#ca746449

Rhys-Ludlow wrote on 4/30/2021, 10:05 AM

I emailed back in December and they said they canceled. I just found out they have continued to charge me for 5 months! They make it nearly impossible to reach anyone and to add insult to injury, they have closed the thread so I have to start all over. I'm thinking of creating a video and making public this theivery. I subscribed to something that I was told I could cancel. I want to cancel!! STOP CHARGING ME! Why is this so hard???

j-v wrote on 4/30/2021, 10:11 AM

@Rhys-Ludlow It is better to make your own Question, because this one was resolved.
When did you start your subscription?
I ask this because a subscription contract takes on the least one (1) complete year

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

vkmast wrote on 4/30/2021, 10:14 AM

You need to contact infoservice@magix.net again. This is a user forum and we cannot cancel subscriptions.

@j-v please note that there are 3 different payment plans. See my comment here.

.

Rhys-Ludlow wrote on 4/30/2021, 10:17 AM

This company seems to love to close issues without resolving them. I HAVE contacted the above email address but they say ticket is closed. That does not stop them from charging me.

vkmast wrote on 4/30/2021, 10:44 AM

See if Online Live Chat will be available today, advice here in section 6.

@Rhys-Ludlow

Btw, did you take a 12-month or 1-month subscription? The terms are different. See my link above in the comment to j-v.