Cannot access program because serial number is not active.

david-c4028 wrote on 12/29/2020, 2:13 PM

I have type in the serial number and even cut and paste it as well and they do not recognized the serial number. Is it possible that this was a used/returned program I bought at a Best Buy? The serial number you provided to me on your website is *deleted* it does not reconize it. Please advise how I can get another serial number etc to open the program. Please advise.

Comments

vkmast wrote on 12/29/2020, 2:31 PM

As the New Post advice says:

"Please be mindful of data protection. Do not publish any personal information. Examples of personal information are your email address, telephone number, credit card number, serial number or order number."

You need to contact the seller or VEGAS Support. This is a user forum and we cannot solve your problem.

At the moment you could try asking at Online Live Chat. See advice in section 6 here.

@david-c4028