Cannot deactivate products.

Gaz-Stroud wrote on 1/3/2021, 10:08 AM

Hello, I am having trouble deactivating products. I am still getting billed per month and cannot find a way to cancel my subscription to Sony Vegas Pro and Sound Forge.

They both state the license is valid until 10/03/2021 (I am in the UK so date format may be different) I cannot see a way to cancel these, what do I do? It shows information.

If you need screenshots etc I can provide those.

Comments

vkmast wrote on 1/3/2021, 10:24 AM

Basically you need to contact infoservice@magix.net as advised here https://www.vegascreativesoftware.info/us/support/article/cancellation-365-contract--709/

(See also this comment)

Please note that "Sony" is not involved. The current versions are from MAGIX.