CREDIT CARD ERRORS WHILE TRYING TO DOWNLOAD VEGAS EDIT PRO 20

Mike-Jackson wrote on 9/13/2022, 12:46 PM

I have tried multiple times to get the new Vegas Edit Pro 20 to download and EVERY time I enter my credit card information, I get error message and it won't process my payment. The error message says to use a different card...tried multiple cards to no avail. I have a huge video project to do and Magix will NOT answer their customer service phone number for the U.S. I have used different browsers and that doesn't work either. Can anyone help me get this download? Thank you, in advance!

PS: Today (9-13-22) is the deadline for the introductory offer.

 

Comments

fr0sty wrote on 9/13/2022, 1:21 PM

They accept PayPal... have you tried running your card through that?

VEGAS Support: https://www.vegascreativesoftware.info/us/support/form/?title=VEGAS

Last changed by fr0sty on 9/13/2022, 1:21 PM, changed a total of 1 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Former user wrote on 9/13/2022, 1:30 PM

@Mike-Jackson Hi, check that you are logged in as US at the top of the Magix website.

vkmast wrote on 9/13/2022, 2:02 PM

The Support document is here https://www.vegascreativesoftware.info/us/support/article/my-credit-card-was-denied--1570/ and says "If you have any further questions or issues, please send us a message at infoservice@magix.net"

Btw, the /us/ product pages which include the Magix Online Shop are at this website: https://www.vegascreativesoftware.com/us/vegas-edit/

(And look for updated/new offers likely to be published tomorrow.)

@Mike-Jackson