CREDIT CARD ERRORS WHILE TRYING TO DOWNLOAD VEGAS EDIT PRO 20

Mike-Jackson wrote on 9/13/2022, 12:46 PM

I have tried multiple times to get the new Vegas Edit Pro 20 to download and EVERY time I enter my credit card information, I get error message and it won't process my payment. The error message says to use a different card...tried multiple cards to no avail. I have a huge video project to do and Magix will NOT answer their customer service phone number for the U.S. I have used different browsers and that doesn't work either. Can anyone help me get this download? Thank you, in advance!

PS: Today (9-13-22) is the deadline for the introductory offer.

 

Comments

fr0sty wrote on 9/13/2022, 1:21 PM

They accept PayPal... have you tried running your card through that?

VEGAS Support: https://www.vegascreativesoftware.info/us/support/form/?title=VEGAS

Last changed by fr0sty on 9/13/2022, 1:21 PM, changed a total of 1 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Gid wrote on 9/13/2022, 1:30 PM

@Mike-Jackson Hi, check that you are logged in as US at the top of the Magix website.

Vegas Pro 20
Vegas Pro/Post 19 (Latest build), HitFilm Pro,  
Magix Movie Studio Platinum 2023 - from 2004-ish - Latest version,
Magix VPX14
Adobe After Effects
Boris Continuum & Sapphire, 
Silhouette Standalone + Plugin, 
Mocha Pro Standalone + Plugin, 
Boris Optics,
Desktop PC Microsoft Windows 10 Pro - 64-Bit
ASUS PRO WS WRX80E-SAGE SE WIFI AMD Motherboard
AMD Ryzen Threadripper PRO 3975WX 3.5GHz 32 Core
Corsair iCUE H150i RGB PRO XT 360mm All-in-One Liquid CPU Cooler
RAM 256GB ( 8x Micron 32GB (1x 32GB) 2666MHz DDR4 RAM )
2x Western Digital Black SN850 2TB M.2-2280 SSD, 7000MB/s Read, 5100MB/s Write
(programs on one, project files on the other)
Graphics MSI GeForce RTX 3090 SUPRIM X 24GB OC GPU
ASUS ROG Thor 1200W Semi-Modular 80+ Platinum PSU 
Fractal Design Define 7 XL Dark TG Case with 3 Fans

I'm 54, I've been a UK joiner for 38yrs, apprentice trained & time served, I make videos about my work & post them on Youtube so that i can share what I've learnt over the yrs,
https://www.youtube.com/c/Gidjoiner

At the moment my filming is done with a Samsung Galaxy S21 Ultra 5G
 

vkmast wrote on 9/13/2022, 2:02 PM

The Support document is here https://www.vegascreativesoftware.info/us/support/article/my-credit-card-was-denied--1570/ and says "If you have any further questions or issues, please send us a message at infoservice@magix.net"

Btw, the /us/ product pages which include the Magix Online Shop are at this website: https://www.vegascreativesoftware.com/us/vegas-edit/

(And look for updated/new offers likely to be published tomorrow.)

@Mike-Jackson