Comments

vkmast wrote on 10/13/2021, 7:41 AM

Please read the thread below from this comment on:

https://www.vegascreativesoftware.info/us/forum/transfer-of-license-for-vegas-pro-16--125539/#ca781372

Videome wrote on 10/13/2021, 7:53 AM

I have uninstalled the product suite. I found a comment in the forum about unlinking the product from my account. I am at a loss with the first part. I cannot find any area in my account where I de-register or unlink. Neither like another commentor can I find the place where you raise a ticket. All I get is links to FAQ's

Videome wrote on 10/13/2021, 8:35 AM

In Reply to vkmast,

I have closely examined my list of registered products again and I notice that any product prior to a registration date before year 2017 or a product older than Movie Studio 14 has not got the feature or link "Show More details". Without this link being present means you are unable to access the additional area that holds the key to being able to Deactivate a product.

Any further suggestions or comments would be greatly appreciated.

vkmast wrote on 10/13/2021, 8:59 AM

Re the older versions, try and contact support. Advice here.

@Videome

Videome wrote on 10/13/2021, 10:35 AM

Hi vkmast,

I have after much persistance got past the FAQ's and managed to raise a ticket. Thank you for your advice. I have been asked to supply the serial numbers of the products that I wish to pass to another user. Just waiting to see if and when they are removed from my account as I have no means of achieving this without MAGIX intervention.

Videome wrote on 10/14/2021, 7:39 AM

Just to close out this thread. Magix support have now removed the serial numbers of the earlier products associated with my account that I no longer have installed on my system thus allowing me to pass the products on to another user.