Hello! I require either a refund for a purchased movie studio platinum 16 or have this error fixed. I have no time to google among tons of websites and no-working solutions. I need my software to work!
After it was purchased, downloaded and installed I was able to activate it. Lately I had to reinstall windows. I did that and tried to install MS 16 again. After I'm unable to activate it. I use the same email address. I have an email saved from magix will all info: serial numbers. order number etc. So there can't be typos etc.
From the FAQ: "6. ONLINE LIVE CHAT Pre-sales and registration help is available via online live chat from 12pm-4pm U.S. Central Standard Time [weekdays]. Go to https://www.vegascreativesoftware.com/us/support/ and click the chat bubble in the bottom right corner."
It's on right now.
@DenysB Have you tried logging in to your Magix account https://www.magix.com/us/support/my-service-center/
Go to "My products". Find your VMS16 then under 'Serial number' click on 'Show more details' to see the current activations. Deactivate one, or both.
Then retry activating your VMS16 again.
It's not listed there and I can't add it getting a message it's registered to another email address.
From the FAQ: "6. ONLINE LIVE CHAT Pre-sales and registration help is available via online live chat from 12pm-4pm U.S. Central Standard Time [weekdays]. Go to https://www.vegascreativesoftware.com/us/support/ and click the chat bubble in the bottom right corner."
It's on right now.
I never can access the support page. It says I have cookies deactivated. I use Chrome. Cookies are activated. Third-party cookies ain't blocked. Nothing is in the list of blocked/restricted websites. I double checked them again. All is the same.