tried to use this for first time today - got the above error warning. Can't see where I've registered another email address as my account has the only valid address. Is there a record of another email address somewhere that can be changed?
I'm using Windows 10. Help please.
Iain
Vegas Pro 17 or Vegas Movie Studio 17? Did you purchase direct from Magix?
The standard Support advice is here https://www.vegascreativesoftware.info/us/support/article/how-to-solve-error-code-24--2/
HELLO - I'm using VEGAS Movie Studio 17 Suite - and yes I bought it direct from Magix. I've had a look at the link suggested but I've only ever entered the one email address; so there's nothing I can change . Any further suggestions greatfully accepted!! Thanks
Iain
If you pay with a payment service like PayPal, and you have a different email address for the payment service, I have had the problem before where Magix will use that email address for the purchase, then there is an option in your account to merge the other email address into the one account. This can only be done once. If you have the problem again you need to contact support.