Error box

Everett-BROOKS wrote on 2/14/2021, 6:31 PM

I am a seasoned user of the Sony Movie Vegas16. I have used it for a year and I enjoy using it, however I experienced some freezing with my movies in the midst of making them and the App totally cutting off and restarting. This last time it happen, it cut off and lost my movie I was working on and did not let me back in. Whenever I clicked on the Icon it read Error: You are not license to use this product, which puzzled me. I tried five times to no avail. Finally I deleted the software and re-downloaded the software back on my Dell Laptop and it refused recognize my serial number P-...... Please assist?

Comments

set wrote on 2/14/2021, 7:54 PM

try check My Products section in your account (www.magix.com / www.vegascreativesoftware.com - then log-in)

Setiawan Kartawidjaja
Bandung, West Java, Indonesia (UTC+7 Time Area)

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System 5-2021:
Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz   2.90 GHz
Video Card1: Intel UHD Graphics 630 (Driver 31.0.101.2127 (Feb 1 2024 Release date))
Video Card2: NVIDIA GeForce RTX 3060 Ti 8GB GDDR6 (Driver Version 551.23 Studio Driver (Jan 24 2024 Release Date))
RAM: 32.0 GB
OS: Windows 10 Pro Version 22H2 OS Build 19045.3693
Drive OS: SSD 240GB
Drive Working: NVMe 1TB
Drive Storage: 4TB+2TB

 

System 2-2018:
ASUS ROG Strix Hero II GL504GM Gaming Laptop
Processor: Intel(R) Core(TM) i7 8750H CPU @2.20GHz 2.21 GHz
Video Card 1: Intel(R) UHD Graphics 630 (Driver 31.0.101.2111)
Video Card 2: NVIDIA GeForce GTX 1060 6GB GDDR5 VRAM (Driver Version 537.58)
RAM: 16GB
OS: Win11 Home 64-bit Version 22H2 OS Build 22621.2428
Storage: M.2 NVMe PCIe 256GB SSD & 2.5" 5400rpm 1TB SSHD

 

* I don't work for VEGAS Creative Software Team. I'm just Voluntary Moderator in this forum.

vkmast wrote on 2/15/2021, 3:12 AM

Your MAGIX/VEGAS account is here https://www.magix.com/us/support/my-service-center/ and here https://www.vegascreativesoftware.com/us/support/service-center/