I finished installing it and signing in etc then went to edit a video and it just keeps saying " This serial number has already been registered to another email address. Please contact MAGIX support.
Easier said then done..they make it very hard..one number for the U.S. and it just rings
@william-day have you tried the form mentioned to you here?
Would you happen to have the phone number to customer support? I am getting the same error code. They make it very hard just to find the number. Please help
Magix is the owner of the program.
Magix is located in Berlin, Germany and thus in Europe.
In Europe all member states of the good EU have business times: most not in the weekend but they start again on monday 08.00 PM middle European time.
You must hold that in your mind trying to contact the support of Magix and all ( the view) reports I made were answered during working time on the same or next day and that will depend on the amounts of support questions.
@princeton-w see if online live chat from 12pm-4pm U.S. Central Standard Time can help. "Go to https://www.vegascreativesoftware.com/us/support/ and click the chat bubble in the bottom right corner." It seems to appear right now.