Error Occurred During Online Registration

Sean-Chiniquy wrote on 6/20/2020, 10:26 AM

I purchased Sony Vegas Movie Studio HD Platinum 11 via download in 2011. It worked perfectly until my computer crashed. I went to the MAGIX website and downloaded the Sony Vegas Movie Studio HD Platinum 11 software from the MAGIX Download Center by entering my serial number. I successfully installed the software onto my computer.

When I submitted the online registration information, I received the following message: "An error has occurred during online registration. Assistance is available by clicking this link. You will be asked to provide the following information: Product Name, Current Serial Number, Machine ID. Once you receive your Authentication Code from a Customer Service Representative, please type it into the field below. Your Authentication Code will look like this: xxxxxxxxx-xxxxxxxxx-xxxxxxxxx-xxxxxxxxx-xxxxxxxxx-xxxxxxxxx

When I click on the link, my internet browser will not let me visit the site, as it says "Your connection is not private. Attackers might be trying to steal your information from www.mediasoftwareapps.com. This server could not prove that it is www.mediasoftwareapps.com; its security certificate is not trusted by your computer's operating system. This may be caused by a misconfiguration or an attacker intercepting your connection."

My internet browser gave me the option to proceed to www.mediasoftwareapps.com but it labeled it as "unsafe."

Is www.mediasoftwareapps.com the correct site that I must visit to obtain an Authentication Code? If not, what is the correct site?

Comments

vkmast wrote on 6/20/2020, 10:51 AM

Unless otherwise advised, you may need to note this: "Older versions of Vegas Pro [and Movie Studio] than 14.0 are licensed under a system (as previously used by Sony) which permits use on multiple computers by one user; after an unspecified number of installations on different or updated PCs you may need to contact support to reset your "installation count".

See also section 6 here.

 

Sean-Chiniquy wrote on 6/20/2020, 12:12 PM

Thank you for your reply. I have submitted a support request to the Vegas Help Center using the support link you provided above.

Your answer did not address my question about whether it was safe to click on the www.mediasoftwareapps.com link.  Do you know if this link is a proper link to resolve the registration error?  Or has this link been compromised and no longer valid?

Thank you for your guidance on this topic.

vkmast wrote on 6/20/2020, 12:18 PM

Don't know but it's probably out of date by now.

 

EricLNZ wrote on 6/20/2020, 7:08 PM

Strange. www.mediasoftwareapps.com takes me to https://www.sonycreativesoftware.com/ presumably by redirection.

Sean-Chiniquy wrote on 6/20/2020, 7:45 PM

EricLNZ,

Thank you for your comment as it got me thinking and thereby indirectly helped me fix the problem.

There was a problem with my internet browser that triggered the "your internet connection is not private" error. Once I fixed that, I could click on the link which took me to the https://www.sonycreativesoftware.com/ website where I was able to register my software.

I have notified the Vegas Help Center that this issue is now resolved.

vkmast wrote on 6/21/2020, 1:23 AM

Actually I've also got what @EricLNZ mentions when I needed to reinstall the Sony version of MSP 13.