Fairly consistant titler crash

paul_w wrote on 1/15/2012, 9:55 AM
Ok, so over the hols i had some projects to do and during one of them i got consistant crashing of what seems to be the NewBlue titler. In one project i had a bunch of titles to produce between video events. The first design of title was completed and i wanted to use that as a template for the rest.
So, using copy and paste, i took the first title event, copied it ctrl-c then pasted it into the new position with ctrl-v. It asked for either a new copy of the event or a reference to it, i select new copy. Then, i click the title FX for the new event - crash.
It does not always happen, I'd say 1 in 3 fail. Tried making a new project with just NewBlue titler, seems ok at first but i did manage to crash it.
NewBlue is the latest release, just tried this all again today, new version, same results. Tested this with other titlers, no problems.

Anyone else seeing this? copy -> paste, then click title FX.

Most anoying, I really had to hover over the Save button at EVERY step.

Paul.

Comments

jetdv wrote on 1/15/2012, 1:34 PM
I just tried this on my system and pasted 15 times with no issues. You might wish to go to newbluefx.com and start a help ticket there filling in the questions showing which build of titler you're using, which build of Vegas, what video card and driver you are using, and a means to duplicate the issue (even if that means sending in a VEG file).
Former user wrote on 1/15/2012, 2:26 PM
I've had the same issue. There is a new version of Titler Pro, 112xx . I'd give it a run if you're not already.

That said, I still have an uneasy relationship with Titler Pro. I like it....but it could use some TLC for stability (and I have a couple of UI niggles but I need to learn it more than it needs to learn me).
paul_w wrote on 1/15/2012, 3:04 PM
It seems to be project independant, it crashed with a new project with just titler events in it. Its not so much the copy/paste action, its when you try to open the FX properties for that event to modify it.
Its unpredictable, and i have not been able to make it happen every time, but its happening regularly.
Thanks. Will put a ticket in.

PS, i have the latest version installed. Both v11 and NB titler.

Paul.
vkmast wrote on 1/15/2012, 3:37 PM
Just for those who might not have noticed, the latest version of NBT is the 111213. Help > Check for updates was corrected to link to the new version a few days ago, see
http://www.sonycreativesoftware.com/forums/ShowMessage.asp?ForumID=4&MessageID=795720
paul_w wrote on 1/15/2012, 4:10 PM
Ticket submitted.

Can i just vent slightly, excuse me here.. It just seems life based around submitting crash reports, and more than usual. Im up to my neck in crash reports and "call home" crash sends. I want this all to go away now and just please fix everything!!! ahhhhhh!!!

</vent>

Paul.
Grazie wrote on 1/15/2012, 4:40 PM
Paul, that's one of the most heartfelt pleas I've ever heard on this Forum. I think, no, I KNOW, that there are others here who don't really get the feelings of frustration and sheer anger not being able to get to a finish line with their creative ideas is registered by that which Paul has expressed.

Paul, do what you can to chill out. Go for a walk or pick up your camera and go take some footage.

Take care.....

Grazie

paul_w wrote on 1/16/2012, 6:35 AM
Thanks Grazie, good advice. Amazing what a good nights sleep can do, the sun is out and camera at the ready, i feel some shooting coming on...

Paul.
ushere wrote on 1/16/2012, 7:38 AM
definitely good advice from grazie....

thankfully i'm no longer tied to deadlines, nor have clients sitting over my shoulder - HOWEVER, it seems that i must have had them during the golden age of vegas, vers. 4 through to 7 when i hardly ever remember having vegas crash.
8 was ok but as i was moving into hd at the same time exceptions / mistakes could be made.
9 was supposed to sort 64bit out, and did offer some advances that made it's occasional crash annoying but not show stopping (nothing is perfect)
10 and 11 seem to have lost the plot somewhat and do not seem enterprise ready (hey, i can use jargon!).

i would make a heart felt plea to scs that they forgo trying to add any new gimmicks / whathaveyou to vegas BEFORE they've released a reliable, stable version.

the cost to many for jumping in early with the discount is often vastly off-set by the cost in time, money and stress levels just getting a product out.

at this rate it would seem the LAST version before the new release is usually the most stable, a period of almost a year (?) from initial release....

farss wrote on 1/16/2012, 7:57 AM
Agree, good advice from Grahame.
I just wish editing with Vegas was still the pleasant experience it used to be.
My panic attacks used to occur when using a camera but now they happen just doing simple edits. Something is wrong with the picture.

Bob.
ritsmer wrote on 1/16/2012, 10:13 AM
Totally agree.

I'm back to Vegas 10.0e again - and enjoying relaxed editing again.

Reading some posts around here, however, could give the impression that installing a newer Vegas version *might* affect an older version in a negative way... I In another thread here I have asked for the ForumAdmin to enlighten us if it really is the case that installation of a new version (like 11) has any influence (good or bad) on existing earlier versions (like 10)...

..but, unfortunately, SCS has not (yet) wanted to answer this clear question.
As they quite well know what is installed and replaced such an answer should be a matter of 5 minutes.

This really scares me: if installing a new version might change anything in formerly installed stable versions - how can I dare even to download and test coming new trial versions here on my only machine??
paul_w wrote on 1/16/2012, 11:12 AM
If anyone is interested and has 7 minutes to spare, i have uploaded a video of the issue here:
http://vimeo.com/35145202NewBlue Titler Pro issue[/link]

Paul.
paul_w wrote on 2/8/2012, 12:37 PM
BUMP.

Could anyone seeing this same problem, ie Copy and Paste = crash, (see vid) could you please report it to NewBlue as a support ticket.
Trying to isolate this nasty and we need other user reports to collect data.

many thanks, much appreciated.

Paul.
Diamond12a wrote on 2/12/2012, 3:28 PM
I have seen this quite a bit myself, and have tried loading newer versions of newbluefx titler pro. I am running 64 bit, and it is as you show in your video, about one time in three I get the crash. And I can also confirm that it is with copied media (not linked). I hope they fix soon. I am frustrated with this, and have also experienced issues with pan/crop rotation, and the new stabilizer, which seems like a giant step backwards. If they can get these three bugs nailed, we should be in good shape.
paul_w wrote on 2/12/2012, 3:48 PM
Diamond12a, if you have not already started a ticket with NewBlue about this, could I ask you to do that please. We are trying to get as many reports of this logged for data analysis. Thanks a lot, hope you can do that.

here:
http://www.newbluefx.com/help-ticket-system.html

cheers!
Paul.
Pratt wrote on 2/14/2012, 10:35 PM
Paul,

Thank you for taking the time to document the issue. I have Titler Pro crashing Vegas as well. Just a bit different than what you are experiencing. I can copy and past without any crashes.

For me, Titler crashes Vegas11 when I try to change the preset for the Turn transition (Library/Transition/Animations/Turn). The Present default is 180. Vegas crashes when I attempt to change it to something different. I have not found this to occur with the other Library transitions; just the Turn one. I also tried Vegas 10 and got the same results-a crash.

I am submitting a trouble ticket to NewBlue and to Sony. Sony needs to put the pressure on NewBlue to fix this issue.
Steve Mann wrote on 2/15/2012, 11:06 PM
Paul, an unmanaged exception error is usually a driver problem and sometimes a RAM problem. I can't duplicate your issue even when I go crazy on the mouse button as you demonstrated in your video.

The fact that many people are having the same issue with NB Titler pretty much rules out your ram as the problem. It's possible that the program isn't handling the driver calls correctly, but I haven't written any Windows code since XP was new, so what do I know? I would stay on NB's case if I were you.
paul_w wrote on 2/16/2012, 7:35 AM
Yes Steve my initial thought was the same, but after plently of local testing using MEMTest checking for hours, i can safely say its not a RAM issue. NB are looking at this now and my ticket in the system is on-going. We are now trying get as many people as possible to create a ticket with NB if they see this issue on their system to collect data in the hope of nailing it.

Paul.
Pratt wrote on 2/16/2012, 2:04 PM
I have been in contact with NB tech support for my particular issue with the Turn Transition crashing Vegas. After some testing on their end, they confirmed the issue was on their end and have reported it to the developers. They asked that I use another Transition preset while they work to resolve the issue. For me, not a real big problem since it is only the Turn presets causing me an issue. Apparently, from their response the issue could include other Transitions in the Animation section.

I also must give kudos the NB tech support staff. They have been just excellent in working on my issue and responding back.

paul_w wrote on 2/16/2012, 2:33 PM
Thats good news. Sounds like in your case they have located the fault and are dealing with it accordingly. Watch out for the update!. Fingers crossed, they find my issue too. Will see.

Paul.