If you bought your VEGAS software from the website's Online Shop, try emailing shop@magix.net and include your order number. (First check your email spam/junk folder.)
@Charles-Moscato If you're still having issues with this matter we would suggest contacting support. You can send a technical support request by following the instructions below:
From the https://www.vegascreativesoftware.com/us/ website, hover over SUPPORT and choose Customer Support. Click FAQ and Support button Choose your product Click Contact Support Click Send Email Log into your support account