GPU Error

levijudah wrote on 7/10/2021, 3:37 PM

In Vegas Pro 18 [Post Suite Version; Build 527], I made a screenshot of the video track that dropped into my media bin. I right-clicked on the jpg to open up in Vegas Image. It opened up but after a few moments it gave me a dialogue box that stated,

"GPU Error;

GPU errors occurred, see Log for details. Consider saving your current project to prevent data loss."

I am running Windows 10 Pro 64bit, 32 GB DDR4-3200 RAM, NVIDEA GeForce GTX-1650 Graphics Card and is checked for GPU acceleration.

Is there a switch I need to check to settle this issue. Appreciate any help you could give me.

Thanks; Marc

Comments

RogerS wrote on 7/10/2021, 7:06 PM

Is there a log file? What does it say

If you have an Intel processor, try updating its GPU driver. In VP 18, driver update in the help menu is.a fast way to find it.

Johannes-Loots wrote on 7/11/2021, 1:32 AM

Same error. :/

RogerS wrote on 7/11/2021, 2:29 AM

Not enough info

levijudah wrote on 7/11/2021, 3:48 AM

I already updated the driver and still get the same error. I haven't been able to locate the log file as well. What other info should I post? Appreciate your help.

FayFen wrote on 7/11/2021, 6:33 AM

It pop up only on that jpg or any jpg?

If you can share it, other will test it.

RogerS wrote on 7/11/2021, 7:13 AM

Does Vegas Image open when you load it directly?

In VP 18 driver update are both the Intel iGPU and NVIDIA ones updated?

What is your CPU model exactly?

I think the log file should be C:\Users\NAME\AppData\Local\VEGAS\VEGAS Image

Actually, I just opened Image without any file and got this error:

I got these errors in the log.txt file:

DEBUG    2021-07-11 21:10:31.996 :0 Vegas Activation:  1
ERROR    2021-07-11 21:11:30.726 :0 [ render_opencl ] "clBuildProgram returned Unknown OpenCL error: -9999:" ptxas fatal   : Unresolved extern function '__nv_fast_exp2f'

ERROR    2021-07-11 21:11:30.726 :0 [ render_opencl ] Failed to load program "effects/common/Histogram"
ERROR    2021-07-11 21:11:30.726 :0 [ render ] "Could not load program: common/Histogram"
ERROR    2021-07-11 21:11:30.727 :0 [ render ] "Could not load program: common/Histogram"
ERROR    2021-07-11 21:11:30.727 :0 [ render ] "Error executing kernel [NULL]: CL_INVALID_KERNEL"
ERROR    2021-07-11 21:11:30.728 :0 [ render ] "Error executing kernel [NULL]: CL_INVALID_EVENT"
ERROR    2021-07-11 21:11:30.728 :0 [ render ] "Failed to read gpu memory: CL_INVALID_EVENT"
ERROR    2021-07-11 21:11:30.754 :0 [ render ] "Could not load program: common/Histogram"
ERROR    2021-07-11 21:11:30.754 :0 [ render ] "Could not load program: common/Histogram"
ERROR    2021-07-11 21:11:30.754 :0 [ render ] "Error executing kernel [NULL]: CL_INVALID_KERNEL"
ERROR    2021-07-11 21:11:30.754 :0 [ render ] "Error executing kernel [NULL]: CL_INVALID_EVENT"
ERROR    2021-07-11 21:11:30.755 :0 [ render ] "Failed to read gpu memory: CL_INVALID_EVENT"

 

j-v wrote on 7/11/2021, 7:17 AM

@levijudah
Place here a screenshot of the total pop-up screen that comes after clicking Menu/Help/Check for Driver Updates.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 580.97 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

vkmast wrote on 7/11/2021, 7:20 AM

Please note "total". Expand the screen if necessary..

RogerS wrote on 7/11/2021, 7:25 AM

Based on the error code, this may be a bug on NVIDIA's end with the current driver:

https://forums.developer.nvidia.com/t/opencl-compilation-fails-with-unresolved-extern-function-nv-fast-exp2f-with-drivers-470-42-01/181632

Apparently Capture One and Premiere are having similar issues:

https://support.captureone.com/hc/de/community/posts/4403097252881

Consider rolling back to the previous Studio driver to fix OpenCL support.

levijudah wrote on 7/11/2021, 11:12 PM

I tried 3 different snapshots. 2 jpg and 1 tiff. I also tried to open them in stand-alone mode. I got the same error.

I went back and did a clean install of my nvidea current driver. I'm getting the same error. going to roll back to the previous driver to take RogerS advice. The following is a full screenshot of the error popup.

Thanks again for your help

levijudah wrote on 7/12/2021, 8:42 AM

Also, here are my System and Graphics card info.

 

levijudah wrote on 7/12/2021, 9:06 AM

One last thing is the log information on the last attempt to edit in Vegas Image

.

I will now try to roll back my gpu to the previous driver.

levijudah wrote on 7/12/2021, 10:07 AM

Hey Community! After returning the GeForce GTX-1650 graphics card back to the previous Studio Driver #27.21.14.6259, I now can engage Vegas Image successively within Vegas Pro 18 and in standalone mode!

Sorry for all the confusion. I guess we are yet to find out why the "current" driver doesn't play well with it. I don't know what changes Version 19 of Vegas Pro Post Suite will bring to that situation but I am satisfied for now.

Really appreciate the prompt responses and help. I have been a Vegas user since Version 5 but this was my first experience with the forum. I now consider this forum an added feature to the software.

Thanks;

Marc Williams

Levi-Judah Production

 

RogerS wrote on 7/12/2021, 10:21 AM

Well, we know from online posts that the current NVIDIA driver broke OpenCL support generally.

Hopefully the next driver release resolves issues with Vegas Image and other programs. I'll test it when it comes out (and look forward to 19 as well when it's released).