How does the support work

arash-khodabandeh wrote on 6/3/2019, 1:30 AM

Hello,

I had a ticket openned with support and just pinged them after 2 weeks of silence and get a message back that my case was closed. So it was without notification and with no final solution for me.

I fail to open a new case as the support.magix.net does not have vegas movie studio in its list of products.

And the support page linked from https://www.vegascreativesoftware.com/us/support/ goes to a dead end not allowing you to open a case.

This forum is a nice tool but does not replace a proper support line.

I can accept these for a free product I download, but for a software I pay for I fail to be satisfied.

Where is the support for Vegas Movie Studio?

Thanks for any pointer and help.

Comments

j-v wrote on 6/3/2019, 2:56 AM

Simple, click the link on this page

vkmast wrote on 6/3/2019, 3:43 AM

And you should be able to get this option

arash-khodabandeh wrote on 3/22/2020, 12:53 PM

Hi guys,

the Vegas support page is getting more and more hidden.

Frustrating for a product that we pay.

Any pointer to the new hidden place?

Thanks a lot.

vkmast wrote on 3/22/2020, 1:06 PM

https://www.vegascreativesoftware.info/us/support/interview/

See the advice

https://www.vegascreativesoftware.info/us/support/article/how-to-create-a-support-ticket--1513/

(You should be able to submit/send a request eventually. Unfortunately the screengrabs there are for Magix product lines, but you should see VEGAS products as you proceed.)

arash-khodabandeh wrote on 3/22/2020, 1:51 PM

Thanks a lot! Hopefully this will remain stable some months.