How does the support work

arash-khodabandeh wrote on 6/3/2019, 1:30 AM

Hello,

I had a ticket openned with support and just pinged them after 2 weeks of silence and get a message back that my case was closed. So it was without notification and with no final solution for me.

I fail to open a new case as the support.magix.net does not have vegas movie studio in its list of products.

And the support page linked from https://www.vegascreativesoftware.com/us/support/ goes to a dead end not allowing you to open a case.

This forum is a nice tool but does not replace a proper support line.

I can accept these for a free product I download, but for a software I pay for I fail to be satisfied.

Where is the support for Vegas Movie Studio?

 

Thanks for any pointer and help.

Comments

j-v wrote on 6/3/2019, 2:56 AM

Simple, click the link on this page

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home, version 1903 build 18.362,295 CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16 are installed, all latest builds
Both Nvidia GPU's have driver version 442.19 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

Dutch video tutorials for beginners

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

vkmast wrote on 6/3/2019, 3:43 AM

And you should be able to get this option

arash-khodabandeh wrote on 3/22/2020, 12:53 PM

Hi guys,

the Vegas support page is getting more and more hidden.

Frustrating for a product that we pay.

Any pointer to the new hidden place?

Thanks a lot.

vkmast wrote on 3/22/2020, 1:06 PM

https://www.vegascreativesoftware.info/us/support/interview/

See the advice

https://www.vegascreativesoftware.info/us/support/article/how-to-create-a-support-ticket--1513/

(You should be able to submit/send a request eventually. Unfortunately the screengrabs there are for Magix product lines, but you should see VEGAS products as you proceed.)

 

arash-khodabandeh wrote on 3/22/2020, 1:51 PM

Thanks a lot! Hopefully this will remain stable some months.