Hub Explorer empty

Zkuggi wrote on 11/21/2022, 5:16 PM

I just upgraded to Vegas Post 20 365 version.

Was interested in the Vegas hub that comes with the subscription model. First day I tried the program out I could see everything in Hub Explorer.

Now that I tried to dive deeper into it it always appears empty:

No matter what I do. Anyone experienced this and managed to fix it?

Comments

jetdv wrote on 11/21/2022, 5:24 PM

Did you log in to the hub?

Zkuggi wrote on 11/22/2022, 5:44 AM

@jetdv

Yes. And tried to log in and out multiple times.

This worked on day 1.

Zkuggi wrote on 11/24/2022, 4:46 AM

Quick update on debugging this.

Uninstalling and reinstalling the program does not work.

Starting Vegas Pro 20 while holding ctrl+shift and clear the cache (put program in factory mode) does not work.

I am logged in because all content in the Vegas Hub shows and I am able to download stock footage that can be seen on my hard drive. It just doesn't show in the Hub Explorer window that is still just empty.

Installing the program under another account on my Windows 11 machine DOES WORK. Hub explorer appears normally there.

So somehow this seems to be related to the account profile on my computer but I haven't figured out what it is.

Opened a ticket with Magix Support.

I'll update here once the solution is found.

vkmast wrote on 11/24/2022, 5:29 AM

Please note VEGAS Support and MAGIX Support. Hopefully you'll get a helpful response.

@Zkuggi