I Am Done With Vegas 18 Refund Please

adis-a3097 wrote on 12/26/2020, 9:04 AM

Getting a refund here is highly doubtful. :)

Mohammed_Anis wrote on 12/26/2020, 9:06 AM

Sony Vegas Pro 9 is working fine and I upgraded last week to Magix Vegas Pro 18 to use utilize the new features however I am very disappointed that V18 is not working and crashes every every time. It crashes when I play back the timeline without any effects applied. My IT friend tried helping me and failed to fix the problem.

Simply put V18 is not stable enough for editing and frankly I did not pay my hard earned money to waste time in troubleshooting. When I buy any software I expect it to work and do its simplest job without crashing. I am back again to V9 and want full refund please.

This is a forum, not technical support or sales.

You'd get a response if you email them

vkmast wrote on 12/26/2020, 9:08 AM

Yes, from this user forum it is highly doubtful. You need to contact the company. Please read the advice here

https://www.vegascreativesoftware.info/us/support/article/revoke-order-return-right-of-withdrawal--1515/

Please read also General Terms (linked in the advice).

@adis-a3097 one recent example of a refund.

diverG wrote on 12/26/2020, 9:20 AM

You are coming in from vp9.

1: Does your computer meet vp18 requirements/specs?

2: You did download & trial before you parted with hard earned $$

Bonne chance.

True-H wrote on 12/26/2020, 9:46 AM

I tried to contact the sales in the provided support link but could not find email. How to contact Magix sales? Any email please?

Robert-Fredericks wrote on 12/26/2020, 9:47 AM

I have the same experience. I have been using Vegas since the year 2000. I have many films built on Vegas. Now Magix has loaded a lot of half developed plugins to try and get market-share, but it has abandoned the professional user. I expected this, since their other software is for the amateur user. Vegas 16 was ok, 17 started to crash a lot. 18 crashes ALL THE TIME. And for you other users who say, "you will not get your money back" only reaffirms the character of this company. Magix. Tragic.

True-H wrote on 12/26/2020, 9:51 AM

You are coming in from vp9.

1: Does your computer meet vp18 requirements/specs?

2: You did download & trial before you parted with hard earned $$

Bonne chance.

Hi DriveG

My biggest mistake that I buyed the upgrade without trying it first but I expected it to work out of the box because V9 is working fine on my new powerful computer.

True-H wrote on 12/26/2020, 9:57 AM

I have the same experience. I have been using Vegas since the year 2000. I have many films built on Vegas. Now Magix has loaded a lot of half developed plugins to try and get market-share, but it has abandoned the professional user. I expected this, since their other software is for the amateur user. Vegas 16 was ok, 17 started to crash a lot. 18 crashes ALL THE TIME. And for you other users who say, "you will not get your money back" only reaffirms the character of this company. Magix. Tragic.

Hi Robert-Fredericks

I am using Vegas since version 6 and do not remember it crashed once. It is shame Magix released V18 in this Beta situation. I have no experience with V16 from where I can download trial? As for refund, I learned that I have 30 days but too bad Magix make it very hard to contact them. I searched and did not find their email address.

john-brown wrote on 12/26/2020, 10:19 AM

@True-H

It took me 30 seconds to find how to get a refund. Read the part in bold.

@Robert-Fredericks

"...And for you other users who say, "you will not get your money back" only reaffirms the character of this company. Magix. Tragic." You are obviously missing the point. No is saying that you will not get your money back, they said that you will not get it back here, as this is a user forum, not Magix support.

True-H wrote on 12/26/2020, 10:28 AM

Hi john-brown

I saw that again and did not find email address. Maybe problem in my browser do not show the email. Can you please copy it write it in the post?

john-brown wrote on 12/26/2020, 10:35 AM

@True-H

Seriously? Obviously you didn't read what it says in the link that I gave you. Here it is, "please send your cancellation as a response email to your order confirmation."

You received an order confirmation from Magix - it comes with an email address. Simply reply to that email saying that you want a refund.

Do you know how to reply to an email?

j-v wrote on 12/26/2020, 10:46 AM

Do you know how to reply to an email?

+10+ 😂😂😂😂😂😂😂😂😂😂😂

vkmast wrote on 12/26/2020, 11:59 AM

I also mentioned in my comment early on in this thread General Terms. Did you ever click that link?

Click the screenshot to enlarge.

True-H wrote on 12/26/2020, 7:36 PM

@True-H

Seriously? Obviously you didn't read what it says in the link that I gave you. Here it is, "please send your cancellation as a response email to your order confirmation."

You received an order confirmation from Magix - it comes with an email address. Simply reply to that email saying that you want a refund.

Do you know how to reply to an email?

Oops I did not read that because my eyes was searching for an email address. Anyway I already replied to that email 3 days ago and I did not get a reply. I was hoping for another email address.

PS. Yes I am not technical person but I know how to move the mouse and click on the reply button.