I get error code -14 when i write in my serial nr. How to fix this?

Alexan wrote on 7/12/2018, 7:07 AM

Hi.

First i downloaded the trial version of movie studio platinum 15 suite and tested it a few days.
After that I have bought movie studio platinum 15 suite and wanted to upgrade. I get this message when i try to register it:


"the serial number you have entered is invalid or may apply to another product. Please make sure you entered it correctly

or check wheter you accidentially entered the serial number of another product. If the problem persists, you can get help on the support website.

error code: -14"

I have the right serial number. I use the serial nr magix mailed to me.

Do i need to write the new serial nr into my old program movie studio platinum 13? And upgrade from there? I still want to keep movie studio platinum 13 if its possible.

Comments

vkmast wrote on 7/12/2018, 7:41 AM

https://www.vegascreativesoftware.info/us/forum/vegas-movie-studio-platinum-14-serial-number-invalid--110286/#ca681149

Your MSP 13 is a separate installation and you should be able to use it as before anyway.

Alexan wrote on 7/12/2018, 8:24 AM

https://www.vegascreativesoftware.info/us/forum/vegas-movie-studio-platinum-14-serial-number-invalid--110286/#ca681149

Your MSP 13 is a separate installation and you should be able to use it as before anyway.

Okay, i have send a support request to them.

EricLNZ wrote on 7/12/2018, 8:09 PM

Three suggestions:

Go to your Magix account https://www.magix.com/us/support/my-service-center/ and under My Products check that the Serial Number shown is the same as your email

Double check you are not using the wrong code from your email. It probably contains several with the one for DVDA looking similar

Copy and paste the code instead of typing in if you can.