5 days ago I sent an email to shop@magix.net to make a refund. The Vegas Pro software was not working for me and I decided to make a refund the same day.
Since the first day I have stopped using it.
Well, I have already sent about 4 emails and they do not answer me in any way.
I bought a monthly payment and I hope that I will not be recharged next month.
Can anyone help me?
I think it is very bad and unprofessional not to give a quality service to their customers.
@Alexander-CabreraFerreira
Did you check your SPAM-Folder in your email-app?
Monthly subscriptions: (From Purchasing details)
"Subscription and cancellation conditions: VEGAS Edit (and Pro/Post) 365 will be available immediately after payment and activation. The charge for the minimum term is payable as a single sum upon conclusion of the contract. The minimum term begins on the date of purchas e. The contractual period of VEGAS Edit 365 will be automatically extended by one month at a time until you cancel the agreement You will be informed well in advance if the extension rate or taxes included change. A cancellation is possible up to 1 day before the end of the contract period. To cancel the contract, please send an email stating your customer /order number to: infoservice@magix.net
See also https://www.magix.com/int/terms-and-conditions/ II Special Provisions for Software Subscriptions
@Alexander-CabreraFerreira
Did you check your SPAM-Folder in your email-app?
Yes, but there is nothing. I have not heard back.
Monthly subscriptions: (From Purchasing details)
"Subscription and cancellation conditions: VEGAS Edit (and Pro/Post) 365 will be available immediately after payment and activation. The charge for the minimum term is payable as a single sum upon conclusion of the contract. The minimum term begins on the date of purchas e. The contractual period of VEGAS Edit 365 will be automatically extended by one month at a time until you cancel the agreement You will be informed well in advance if the extension rate or taxes included change. A cancellation is possible up to 1 day before the end of the contract period. To cancel the contract, please send an email stating your customer /order number to: infoservice@magix.net
See also https://www.magix.com/int/terms-and-conditions/ II Special Provisions for Software Subscriptions
I have sent them a message every day for the 4 days since I purchased the service. I have not received any messages. I need to cancel the plan and get a refund. There seems to be no one who can assist me at the support desk. It said in the product description that there was 24/7 support and that is not true. I have not been attended to.
Please try asking at Online Live Chat (advice here). Meanwhile please re-read Terms&Conditions, Chapter II (link in my comment above) and Purchasing details.
After 4 days, I have received a reply via email. Thank you!