Comments

EricLNZ wrote on 7/8/2023, 8:55 PM

There is no "Sony" Vegas Pro. Only Vegas Pro from Magix. https://www.vegascreativesoftware.info/us/forum/sony-vegas-vs-vegas--119881/

What exactly did you purchase, when and from where?

yoari-mezarosales wrote on 7/8/2023, 9:59 PM

There is no "Sony" Vegas Pro. Only Vegas Pro from Magix. https://www.vegascreativesoftware.info/us/forum/sony-vegas-vs-vegas--119881/

What exactly did you purchase, when and from where?

Sorry, was a confusion,I bought the Vegas pro it cost around 150 dollars

vkmast wrote on 7/9/2023, 2:01 AM

If you bought it from MAGIX, please see https://www.magix.com/int/terms-and-conditions/ § 3 Consumer cancellation policy regarding distance sales contracts.

@yoari-mezarosales

yoari-mezarosales wrote on 7/9/2023, 9:31 AM

If you bought it from MAGIX, please see https://www.magix.com/int/terms-and-conditions/ § 3 Consumer cancellation policy regarding distance sales contracts.

@yoari-mezarosales

So, basically i have to send a letter or an email to them?

vkmast wrote on 7/9/2023, 10:13 AM

Yes. If you have a perpetual license (one-time purchase, not a subscription), email shop@magix.net

yoari-mezarosales wrote on 7/9/2023, 10:50 AM

Yes. If you have a perpetual license (one-time purchase, not a subscription), email shop@magix.net

Ohh i see, thank You so much, and... How long does they take to response

vkmast wrote on 7/9/2023, 10:56 AM

Shouldn't take more than a couple of days (personal experience only).

yoari-mezarosales wrote on 7/9/2023, 3:45 PM

 

Shouldn't take more than a couple of days (personal experience only).

Thank You For helping!

yoari-mezarosales wrote on 7/9/2023, 3:48 PM

 

Shouldn't take more than a couple of days (personal experience only).

Thank You For helping!

If they sent me a ticket i just have to wait?