I have Movie Studio 17 Platinum originally Build 143 ( working OK ) a notification of a major update kept appearing so tried to update it, downloaded OK but would not update just kept running in background, so tried reinstalling from website when doing the install it said the there was a newer version Build 179 so I installed this. It installed OK I opened it and it asked for activation did this all Ok it then tried to open and got to the I/O manager then problem report appeared as below and application closed.
Error message sent from laptop (snapshot sent via problem report manager):
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Problem Description
Application Name: Movie Studio Platinum
Application Version: Version 17.0 (Build 179)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
Fault Address: 0x00007FFB656209F0
Fault Offset: 0x00007FFB656209F0
Fault Process Details
Process Path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
Process Version: Version 17.0 (Build 179)
Process Description: Movie Studio Platinum
Process Image Date: 2020-09-03 (Thu Sep 03) 00:15:18
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System information:
OS Name Microsoft Windows 10 Pro
Version 10.0.19041 Build 19041
Installed Physical Memory (RAM) 8.00 GB
Name Intel(R) HD Graphics 4000
Driver Version 10.18.10.4358
System Model HP EliteBook 8470p
System Type x64-based PC
Processor Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz, 2901 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard 68ICF Ver. F.31, 24/09/2012