Install of Build 179 failed to open

Paul-Elvin wrote on 10/22/2020, 11:11 AM

I have Movie Studio 17 Platinum originally Build 143 ( working OK ) a notification of a major update kept appearing so tried to update it, downloaded OK but would not update just kept running in background, so tried reinstalling from website when doing the install it said the there was a newer version Build 179 so I installed this. It installed OK I opened it and it asked for activation did this all Ok it then tried to open and got to the I/O manager then problem report appeared as below and application closed.

Error message sent from laptop (snapshot sent via problem report manager):

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Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 17.0 (Build 179)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Fault Address:       0x00007FFB656209F0
   Fault Offset:        0x00007FFB656209F0

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Process Version:     Version 17.0 (Build 179)
   Process Description: Movie Studio Platinum
   Process Image Date:  2020-09-03 (Thu Sep 03) 00:15:18

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System information:

OS Name    Microsoft Windows 10 Pro
Version    10.0.19041 Build 19041
Installed Physical Memory (RAM)    8.00 GB
Name    Intel(R) HD Graphics 4000
Driver Version    10.18.10.4358
System Model    HP EliteBook 8470p
System Type    x64-based PC
Processor    Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz, 2901 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date    Hewlett-Packard 68ICF Ver. F.31, 24/09/2012
 

Comments

vkmast wrote on 10/22/2020, 11:40 AM

There are related reports. It might be best to go back to the previous build and wait for the next update for a fix. Please see here https://www.vegascreativesoftware.info/us/forum/movie-studio-17-crashing-on-program-start--124711/#ca776082