Installation Error

Andrew-Brown wrote on 5/20/2021, 6:24 PM

I recently upgraded from VEGAS Movie Studio 14 Platinum to VEGAS Movie Studio 17 Suite and at the end of the installation the Update Notifier shows a yellow triangle and the installation just stops. The Magix Music Maker opens and it asks for a serial number which i have not received with my online purchase. This is very frustrating as I have been messing with the install for 4 hours looking for answers.

I am installing the software on a OMEN laptop if that helps.

Comments

vkmast wrote on 5/21/2021, 3:33 AM

After you download from the prompt and select the option to update when the program is closed, C:\Users\yourusername\AppData\Local\Movie Studio Platinum\17.0 should include VMSPEUpdate.exe (in your case probably Suite instead of Platinum).

If it is not there any more, try other options:

https://www.vegascreativesoftware.info/us/forum/vegas-movie-studio-17-update-3-builds-176-221--129201/ has a direct download link.

or your MAGIX Account > My products

or MAGIX Download Center

If a browser does not download (Chrome may not without a workaround), try another browser.

Regarding the included Music Maker, please see this Support advice:

https://www.vegascreativesoftware.info/us/support/article/activation-of-music-maker--16/

Note that there are also other Support articles re Music Maker if you search ("Find") "music maker"