Movie Studio 11 refuses to load on my computer

bsprague wrote on 11/3/2011, 1:20 PM
Newbie here.

Two months ago I installed it. It ran well on my new Win7 laptop. I left it alone for a month. Now when I click on the icon the hour glass flashes for a second then nothing. DVD Architect will run.

I've tried everything I can think of. I uninstalled and re-installed from the original disk. Then I downloaded a trial.

I tried a "clean install" per Sony instructions.

I've upgraded Quicktime.

Any ideas?

Comments

Markk655 wrote on 11/3/2011, 7:44 PM
Did you upgrade anything like a Video driver in the interim?
bsprague wrote on 11/3/2011, 8:30 PM
No.

From what I can tell, it has something to do with the windows registry and permissions.... an area I know little.

DVD Architect Studio that came with it runs fine.
Steve Grisetti wrote on 11/3/2011, 10:09 PM
I use this program regularly to tidy up my computer. It's been great for fixing these kinds of mystery issues.
http://www.iobit.com/advancedsystemcareper.html

It's free -- but pay attention during the installation prompts or it will install a toolbar on your browser.

I've been using it on my 6 year old computer every week, and it runs better than when it was new!
TOG62 wrote on 11/4/2011, 4:59 AM
It may be effective software but read this http://forums.malwarebytes.org/index.php?showtopic=29681.
Steve Grisetti wrote on 11/4/2011, 7:51 AM
That's pretty weird news, TOG! It's a great piece of software -- I've had nothing but good experiences with it -- but I'm having mixed feelings now about recommending it .
Bob Decker wrote on 11/4/2011, 10:49 AM
Steve,
This is why I didn't follow your recommendation for this software. I Googled it and found that they had been doing stuf like this. Now this issue goes back a couple years, and I can understand that a company can straighten things out.

But I felt more comfortable using CCleaner.I've been using it for a while. It's does the same thing, backs up the registry if needed, and in the most recent version, I can prevent it from deleting the cookies for my email logins.

I found that using this makes any of my computers run like new. It's gets rid of temp files and other junk very quickly and safely as well as clean the registry if I wish. I have found it to be a very reliable piece of software.

Bpb
Steve Grisetti wrote on 11/4/2011, 4:05 PM
Yep. CCleaner used to be my favorite -- but I liked System Care's fully automatic feature. Maybe I need to reconsider.
bsprague wrote on 11/11/2011, 10:16 AM
I still can't get VMS to run. I emailed Sony Software Support for help last week but have not had a reply. Do I have to pay them for phone support on a product I paid for only 3 months ago?
chulaivet1966 wrote on 11/11/2011, 4:37 PM
I'm just shooting from the hip here.
I'm familiar with music software and a problem that rears it's head occasionally is somehow the software does not recognize one as the 'administrator' of the computer.

So...I'll just throw this out....can you right click the icon and see a command being:
'run as administrator'?
If so, that could solve the problem.
Just something to elliminate.

Hope you figure it out.
Good luck...carry on...
bsprague wrote on 11/15/2011, 10:56 AM
I tried the "right click - run as administrator" and that did not work.

Thank you for the suggestion.

Bill
musicvid10 wrote on 11/15/2011, 1:55 PM
Do you have McAfee or other antivirus running? Disable in Control Panel/Startup.
bsprague wrote on 11/16/2011, 9:57 AM
I tried turning off my anti-virus and running as an administrator. Still not luck.
chulaivet1966 wrote on 11/16/2011, 10:32 AM
Ok....what about disabling your wireless connection (if you have one) just for the install procedure?
This has come in the past with others with the music software I use.

Something undetected may still be running in the background to prevent install?

Wish I could offer better help....be sure to let us know how you fixed it.

Later...
vkmast wrote on 11/16/2011, 10:49 AM
bsprague,
have you tried closing all other programs just in case there might be conflicting software?
bsprague wrote on 11/21/2011, 5:31 PM
This morning I used Win 7 to uninstall and deleted the Sony 11 folder. I ran CCleaner with removed some registry entries for Sony. I turned off the anti virus and downloaded build 257. It took 15 minutes to download and several to install.

It still won't run when I click on the icon.

I've also posted another request from Sony for help.

Bill

bsprague wrote on 11/24/2011, 10:22 AM
Sony finally replied with the following:

Hi Bill,

Thank you for contacting Sony Creative Software. We apologize for the delayed response to your inquiry.

Try installing the software on a newly created Windows user account. This helps create a fresh install environment for the application.

First, uninstall the program via the control panel.

Now go to My Computer and browse to "C:\Program Files\Sony Setup" and delete the folders within.

Next, it's time to create a new user account with administrative privileges. Go to Control Panel > User Accounts. Select "Add New User" and type in a new name for the new user account.

Then go to Start menu and choose "Logoff" or just restart the computer to switch users. Be sure to log into the new user account, reinstall the program, and register the application.

Once the application is up and running you can log back to your normal user account. Now go to Control Panel > User Accounts and remove the test account from your computer.

If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.

Sincerely,

Cassie K.
Customer Service and Technical Support
Sony Creative Software Inc
www.sonycreativesoftware.com

Thank you for allowing us to serve you!
bsprague wrote on 11/24/2011, 10:23 AM
My answer to Sony was:

Check the date of my first post.

I tried everything that was publicly posted., including removing C++ and trying to edit the registry. Nothing worked. In frustration I removed the Home Studio 11 from my computer and replaced it with Adobe Premier Elements 10. I gave the Sony software to a friend.

I wish you had responded a little quicker. In the last year I've spent thousands on Sony products including a large 3D TV, the glasses, a BD player, camcorder and this Home Studio Software to go with the package. I wanted to take video, edit it and play it all with Sony stuff.

The Home Studio software poisoned my consumer experience.

Thanks for the reply, even if it took a long time.