Movie studio 13 error unmanaged exception (0xc0000005)

TheMrPay wrote on 10/18/2020, 8:31 AM

Movie studio 13 crashes on startup, I have tried uninstalling it and reinstalling it but it does not work. My graphics cards are also up to date. I have had problems with this program before and it seems to stop working occasionally. Last time I had to manually delete a conflicting plugin through regedit.

Extra Information
File: C:\Users\dad\AppData\Local\Movie Studio\13.0\dx_video_grovel_x64.log
File: C:\Users\dad\AppData\Local\Movie Studio\13.0\svfx_video_grovel_x64.log
File: C:\Users\dad\AppData\Local\Movie Studio\13.0\ocio_x64.log
File: C:\Users\dad\AppData\Local\Movie Studio\13.0\dx_grovel_x64.log
File: C:\Users\dad\AppData\Local\Movie Studio\13.0\gpu_video_x64.log

Problem Description
Application Name: Movie Studio
Application Version: Version 13.0 (Build 208) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: F:\vegas\MovieStudioHD130.exe
Fault Address: 0x00007FF78BDF6957
Fault Offset: 0x00000000003C6957

Fault Process Details
Process Path: F:\vegas\MovieStudioHD130.exe
Process Version: Version 13.0 (Build 208) 64-bit
Process Description: Movie Studio

Comments

j-v wrote on 10/18/2020, 9:48 AM

You are using a very old build of the program.
Go to this site: https://www.magix.com/us/support/my-service-center/
- and login with the email used at registering at Sony when that was still the owner of the program.

On that Magix account where you logged in, go to your products and when you download it from there you get the latest build 987

vkmast wrote on 10/18/2020, 10:02 AM

@j-v If the OP has the basic version, as it seems, build 208 was actually the last one. He might try the solution in the thread that is linked here.

j-v wrote on 10/18/2020, 10:31 AM

@vkmast
@TheMrPay

If the OP has the basic version, as it seems, build 208 was actually the last one. He might try the solution in the thread that is linked here.

You are right, I did not look good enough, sorry 😴

TheMrPay wrote on 10/18/2020, 4:17 PM

I found out you have to reset and delete all cached data. Thank nick and vkmask for the solution.

https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/