Movie Studio doesn't work anymore.

BigFootArmy.at wrote on 4/22/2016, 11:58 AM

Hey!
I have a problem with Movie Studio 13. When I start it it's opening a window which tells me that the program is not working. I have the option to write what I did last with Movie Studio 13. And it shows me this Error:

Problem Description
Application Name: Movie Studio
Application Version: Version 13.0 (Build 192) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: L:\SONY Movie Studio 13\MovieStudioHD130.exe
Fault Address: 0x000000013F726B77
Fault Offset: 0x00000000003C6B77

Fault Process Details
Process Path: L:\SONY Movie Studio 13\MovieStudioHD130.exe
Process Version: Version 13.0 (Build 192) 64-bit
Process Description: Movie Studio

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Please help me! I really need the programm.
And sorry for my bad english!
Kind regards,
Raphael

Comments

vkmast wrote on 4/22/2016, 12:37 PM

Has it worked at all?
If so, read Troubleshooting Crashing.

Try the first two points from there.

1. Reset: "Close the program. Now press CTRL+SHIFT while double-clicking on the program's icon (note: in All Programs, not on Taskbar) to launch it. You should see a window that asks "Do you want to reset all preferences to default values?" Place a checkmark next to "Delete all cached application data" and then click Yes.
For older products, continue to hold the CTRL & SHIFT keys until the program is fully up and loaded."

2. Turn GPU acceleration OFF in Options -> Preferences -> Video (tab). Reboot.