MOVIE STUDIO KEEPS LOOPING ASKING FOR SERIALNUMBER!!!!!!!! (RESOLVED)

j-v wrote on 5/19/2023, 12:21 PM

i have attach the product screenshot from my account and the pop I get when opening Vegas Pro.

That screenshot is a Vegas Movie Studio screenshot and not Vegas Pro, you are trying to open (as you write here).

vkmast wrote on 5/19/2023, 1:09 PM

@J-V4329 this may apply in your case: "Older versions of Vegas than 14.0 are licensed under a system (as previously used by Sony) which permits use on multiple computers by one user; after an unspecified number of installations on different or updated PCs you may need to contact support to reset your "installation count"

"Click on the SUPPORT button in the forum header, then click on "Vegas Movie Studio", scroll down to the bottom of the page and click on 'Contact Support'."

Btw, of course you know that if you had a trial version (with a trial serial number) it was valid for 30 days only.

J-V4329 wrote on 5/19/2023, 1:47 PM

@J-V4329 this may apply in your case: "Older versions of Vegas than 14.0 are licensed under a system (as previously used by Sony) which permits use on multiple computers by one user; after an unspecified number of installations on different or updated PCs you may need to contact support to reset your "installation count"

"Click on the SUPPORT button in the forum header, then click on "Vegas Movie Studio", scroll down to the bottom of the page and click on 'Contact Support'."

Btw, of course you know that if you had a trial version (with a trial serial number) it was valid for 30 days only.

Btw, of course you know that if you had a trial version (with a trial serial number) it was valid for 30 days only.
Im sure its not the trail version because i have a physical disc of the software and I been using it since 2010 - present

vkmast wrote on 5/19/2023, 1:55 PM

As Online Live Chat seems to be available at the moment, try https://www.vegascreativesoftware.com/us/support/ and see if the "Let's Chat" button appears at the lower right corner.

@J-V4329

J-V4329 wrote on 5/19/2023, 2:06 PM

As Online Live Chat seems to be available at the moment, try https://www.vegascreativesoftware.com/us/support/ and see if the "Let's Chat" button appears at the lower right corner.

@J-V4329

Thanks SIR!

J-V4329 wrote on 5/19/2023, 2:07 PM

RESOLUTION:

open the Registry Editor. To do this on Windows, press the Windows key and R together on your keyboard. In the window that appears, type REGEDIT and press Enter. If prompted, allow the program to make changes to your computer.

In the Registry Editor, navigate to the following directory:

HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Sony Creative Software > [Program Name] > [Version Number] > License

Right-click the License folder ONLY and select Delete. If prompted, confirm you wish to delete the folder.

Once the folder has been deleted, close the Registry Editor.

vkmast wrote on 5/19/2023, 2:44 PM

@J-V4329 thanks for coming back and confirming you now have a solution.

(Btw, a flashback here, @j-v)

j-v wrote on 5/19/2023, 3:26 PM

(Btw, a flashback here, @j-v)

Cornico, more than 6 years ago, is not the same as j-v, but they do look very similar. 😉😉😉 Thanks!