Movie Studio Platinum 14.0 Has Stopped Working (Please Help)

Rahm wrote on 12/19/2020, 10:19 PM

I'm trying to use Movie Studio Platinum on my computer and it keeps crashing after loading up. I notice the crash happens specifically after "Initializing GPU-accelerated Video Processing" is loading. I have the most recent update and have uninstalled and downloaded it a couple of times too. Any help would be nice.

 

This is the info it gives me when I look for additional details on the crash:

 

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 14.0 (Build 148)
   Problem:             Unmanaged Exception (0xc0000094)
   Fault Module:        C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bdd37d808cfdf045\igdrcl64.dll
   Fault Address:       0x00007FFF0B5DFB99
   Fault Offset:        0x000000000012FB99

Fault Process Details
   Process Path:        D:\New Software\Sony Vegas\MovieStudioPlatinum140.exe
   Process Version:     Version 14.0 (Build 148)
   Process Description: Movie Studio Platinum
   Process Image Date:  2017-07-27 (Thu Jul 27) 22:48:06
 

Comments

vkmast wrote on 12/20/2020, 4:24 AM

Try a Search "igdlh64.inf_amd64_bdd37d808cfdf045\igdrcl64.dll"

Rahm wrote on 12/26/2020, 1:47 PM

So apparently this is a really weird fix but if you disable your graphics card, it starts to work. I did this and it was starting up again. However, I don’t have much knowledge in computers so I’m not sure why this .