Movie Studio Platinum 17 upgrade fails

Jon-Treffert wrote on 10/25/2020, 6:47 PM

Movie Studio Platinum 17 - bld 143 indicates that an upgrade is available. After initiating upgrade a download (~500 MB) a download is initiated. Following the download the upgrade install appears to fail - an error dialog is posted saying it can't find a file. I see absolutely nowhere to contact product support. There are pages which indicate a download page for bld 179 and none of these are functional.

Comments

EricLNZ wrote on 10/25/2020, 10:37 PM

Try the link at the bottom of this post https://www.vegascreativesoftware.info/us/forum/vegas-movie-studio-17-update-1-builds-137-179--123724/

After downloading double click on the file to install.

vkmast wrote on 10/26/2020, 1:26 AM

Also try another browser.

Jon-Treffert wrote on 10/26/2020, 6:15 AM

Using a new browser worked and I installed but now the rendering is much worse.

j-v wrote on 10/26/2020, 6:28 AM

Using a new browser worked and I installed but now the rendering is much worse.

That is a known issue when you use "Make Movie".
Workaround is not to use Make Movie but render by the menu Project/Render as...

Jon-Treffert wrote on 10/26/2020, 7:42 AM

Thanks for the prompt responses - Render As... did serve as a work-around.

j-v wrote on 10/26/2020, 8:58 AM

The Vegas development team is working on it, maybe the solution in the next update.